Experience

BrainRocket

• Cyprus
• Software Development
• 300 - 400 Employee

• Technical Writer

  • Jan 2022 - Present



Danceproject.info

• Motion Designer

  • Jan 2020 - Present

  Animation of ready-made designs for music album releases on social networks. Animation of ready-made designs for music album releases on social networks.



Фриланс

• Freelance English Tutor

  • Sep 2016 - Present

  Personal offline and online classes for adults and children from A0 Starter to B1 Intermediate level. - Developing activities with preschoolers and primary school age in English. - Lessons with pupils and teenagers. - Classes with adults, taking into account their professional activities. - Personal preparation of training plans. Personal offline and online classes for adults and children from A0 Starter to B1 Intermediate level. - Developing activities with preschoolers and primary school age in English. - Lessons with pupils and teenagers. - Classes with adults, taking into account their professional activities. - Personal preparation of training plans.



Outsource

• Contract Technical Writer

  • Nov 2020 - Dec 2021

  - Writing and editing user guides and manuals using different markup languages (Markdown, git-flavoured Markdown, AsciiDoc). - Writing and editing technical documentation by standards. - Performing cross-review. - Running and editing sh-scripts. - Partake in meetings with the customers. - Research the applications and technical stack. - Preparation of Q&A session with the employees. - Writing and reporting bug-list (with additional information, such as logs). - Estimating terms of personal tasks. Show less



Poster POS

• Ukraine
• Software Development
• 1 - 100 Employee

• Educational Media Content Manager

  • Oct 2019 - Sep 2020

  - Control of the entire video production chain from external contractors including recording audio in the studio, mixing and montage, making edits, and release.- Participation in the full cycle of creating media materials.- Drawing up a content plan to cover requests from teams from different regions.- Writing all necessary supporting documentation in Notion.- Made a coverage map of additional videos and media materials for RU and EN-segments.- Preparing images for feature announcements and integrations in Beamer and social networks in Figma.Full info in my CV. Show less

• Support specialist and Customer success specialist

  • Jun 2018 - Oct 2019

  Telephone and e-mail support of paid clients not by script.- Assistance in the assimilation in the product, elaboration of various customer cases.- Solving non-trivial tasks.- Technical support via TeamViewer and AnyDesk.- Upselling of accompanying equipment, assistance in choosing, and collecting data for the Delivery manager.- Consulting on keeping cash shifts, financial and warehouse accounting, fiscalization and alcohol accounting in accordance with the tax legislation of Ukraine and the Russian Federation.- Maintaining customer questions and tasks from start to finish, working closely with developers on fixes, working in Trello.- Collecting feedback, frequent problems, and bugs.- Monitoring the timely payment of the subscription.- Work with objections. Show less



OWOX BI

• United States
• Software Development
• 1 - 100 Employee

• Part-time translator and copywriter

  • Jan 2019 - Sep 2019

  - Translation of blog articles from Russian into English - Processing video interviews with BI specialists from around the world and writing an article based on it for the company's blog in English. - Translation of blog articles from Russian into English - Processing video interviews with BI specialists from around the world and writing an article based on it for the company's blog in English.



Englishdom

• Professional Training and Coaching
• 100 - 200 Employee

• Customer Care Manager

  • Oct 2017 - Jun 2018

  - Providing of service or product information, solutions and relevant details to customers. - Phone calls support. - Providing of troubleshooting information - Reporting and analyzing customers' needs, issue payment details, maintenance of customer accounts. - Managing and administrating of working process of distant English tutors. - Providing of service or product information, solutions and relevant details to customers. - Phone calls support. - Providing of troubleshooting information - Reporting and analyzing customers' needs, issue payment details, maintenance of customer accounts. - Managing and administrating of working process of distant English tutors.



ТОВ "Книгарня "Є""

• Dnipropetrovsk Region, Ukraine

• Customer Service Cashier

  • Mar 2017 - Jun 2017

  - Work in 1С - Knowledge of the assortment of the store, general trends of the book market in Ukraine, tracking foreign trends. - Consulting buyers in Ukrainian (the main service language according to the enterprise standard), Russian and English. - Maintaining order in the trading floor. - Keeping cash and compliance with cash discipline, namely: keeping the book of service fiscal operations (according to Ukrainian tax legislation), reconciling X and Z fiscal reports and sending them to the central office, issuing orders for official checks. - Receiving and processing deliveries from the warehouse. Show less



CoolStep Productiion

• Dnipropetrovsk Region, Ukraine

• Motion Graphic Designer

  • Jun 2016 - Mar 2017

  Preparation of projects for sale on stock markets. - Flat animation. - Basic 3D-animation. - Creation of animated presentations and templates for them. - Layout design and preparation for animation. - Montage of projects for sale. - Translation of the accompanying content into English. - Communication with foreign clients and partners. - Participation in the filming of non-commercial advertising. Preparation of projects for sale on stock markets. - Flat animation. - Basic 3D-animation. - Creation of animated presentations and templates for them. - Layout design and preparation for animation. - Montage of projects for sale. - Translation of the accompanying content into English. - Communication with foreign clients and partners. - Participation in the filming of non-commercial advertising.



Редакция газеты "ЗОРЯ"

• Dnipropetrovsk Region, Ukraine

• Part-time Journalist

  • Mar 2014 - Jan 2016

  - Report writing. - Writing reports from press conferences. - Editing my own materials. - Photo and video shooting from city events. - Shooting of the newspaper commercials for regional TV. - Report writing. - Writing reports from press conferences. - Editing my own materials. - Photo and video shooting from city events. - Shooting of the newspaper commercials for regional TV.