Experience

Hyatt Regency Dubai & Galleria

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Sales Coordinator

  • Jan 2023 - Present



Mandarin Oriental Hotel Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Concierge

  • Jan 2019 - Sep 2022

  Assisting guests with a variety of needs. Focusing on helping guests save time and ensuring that things are as convenient as possible throughout their stay. Turning moments into memories for the guests by being ambassadors for Mandarin Oriental brand, Mandarin Oriental Hotel and UAE community.Duties:• Welcome customers upon entrance and confirm reservations• Act as the point of reference for guests who need assistance orinformation and attend to their wishes and requirements• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilitiesprovided by the hotel• Acquire extensive knowledge of the premises and the nearbyvenues and businesses to make the most suitablerecommendations• Make dining and other reservations for patrons, and obtaintickets for events• Provide information about local features such as shopping,dining, nightlife, and recreational destinations• Arrange excursions, transportation etc. upon request from hotelresidents• Answer the phone and make reservations, take and distributemessages or mail and redirect calls• Arrange for the replacement of items lost by travelers• Respond to complaints and find the appropriate solution



Grosvenor House Dubai

• United Arab Emirates
• Hospitality
• 400 - 500 Employee

• Guest Services Assistant

  • Feb 2017 - Dec 2018

  Providing an efficient, courteous, and responsive travel booking service to guests. Creating tailor-made luxury holidays to suit hotel guests and ensuring that all administrative terms and conditions of bookings are adhered.Duties:• Carrying out research for the best options for guests according to their requests.• Presenting various options to guests, ideas, samples etc. • Ensure all bookings & reservations are processed accurately.• Responding to all phone & e-mail enquires promptly, courteously and in friendly manner.• Ability to achieve branch, team sales and profitability objectives.• Up selling excursions, tours, offers.• Monitoring bookings throughout the working day.• Ensuring travel brochures & promotional literature are displayed prominently.• Providing accurate information about the hotel offers.



Jumeirah Group / Jumeirah Hotels & Resorts

• Guest Service Executive

  • Oct 2015 - Jan 2017

  Responsible for providing a friendly welcome & high-quality service to guests arriving at the hotel. Constantly portraying a highly professional image of the hotel & paying particular attention to guest satisfaction & efficiency.Duties:• Welcoming guests to the hotel in a polite, friendly and helpful manner.• Dealing with arrivals and assisting with check-outs.• Check out departing guests using the hotel’s accounting system.• Taking payment from guests in the form of cash or credit cards.• Answering telephone inquiries promptly & professionally & transferring calls on.• Being a point of contact for guests should they have any queries.• Arranging for brief tours of the hotel rooms and facilities.• Dealing with and resolving customer complaints.• Keeping up to date on all hotel products, services, pricing & promotional offers.• Provide information and literature about the hotel in person and via telephone.• Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of the shift.



Butcha (steakhouse & grill)

• Waitress

  • Nov 2014 - Sep 2015

  Responsible for looking after guests and attending to their needs during their visit. Welcoming them to the restaurant and informing them of any special offers or meals.Duties:• Providing a warm welcome for customers. • Receive food & drink orders & serve customer requests to the standards required.• Serving dishes to customers at tables. • Understand menu content and keeping up to date with any menu changes.• Making recommendations from the menu if requested.• Answer guest questions in a polite and helpful manner.• Clearing cutlery and dishes away from tables.• Passing food orders through to the kitchen staff promptly.• Full product knowledge of all menu items.• Check on customers asking if they are enjoying their meals and service.• Ensuring the food service area is left clean and tidy once all the guests have left.• Relaying and settings tables for the next guests.• Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc.



Dream House Hostel & Bar

• Front Desk Receptionist

  • Aug 2013 - Oct 2014

  Working within a reception environment providing a telephone answering, admin and reception service as well as welcoming visitors and providing hospitality towards guests.Duties:• Answering all incoming calls / emails.• General administration duties, photocopying, filing etc.• Reporting any problems to the manager.• Dealing with and resolving customer complaints.• Welcoming guests to the hostel in a polite, friendly and helpful manner.• Check-in / check-out the guests. • Taking payment from guests in the form of cash or credit cards.• Provide information and literature about the hostel in person and via telephone.• Arranging for brief tours of the hostel rooms and facilities.• Advising the clients on the services.• Keeping up to date on all hostel products, services, pricing & promotional offers.• Booking the tickets or hotels for the guests.• Booking the hostel rooms.• Accept and draw up the documents.• Control the WebPages of the hostel in VK and Facebook.• Control the work of chambermaids.



Forward (language courses)

• French Teacher

  • Oct 2012 - Jul 2014

  Teaching students how to read, write and speak French in a large and successful comprehensive. Putting students first by demonstrating energy, vision and creativity.Duties:• Conduct the private and group lessons in French.• Select the material for the work with pupils.• Draw up the plan of lessons.• Make the lessons schedule.• Search for the extra recourses.• Select the exercises and methods for solving the pupils’ language problems and improving their language skills.• Organize the summer language camp.• Combine the traditional teaching methods with the use of games in the teaching process.• Keeping parents updated about their child’s progress.