Oleksandr Pavlenko

Associate System Engineer at OPITZ CONSULTING Polska Sp. z o.o.
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Contact Information
us****@****om
(386) 825-5501
Location
Poland, PL
Languages
  • Русский Native or bilingual proficiency
  • German Professional working proficiency
  • English Limited working proficiency
Skills

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Credentials

  • ITIL® Foundation Certificate in IT Service Management
    ITIL Foundation Certification Training Level
    Apr, 2019
    - Nov, 2024
  • Microsoft Office Specialist Outlook 2016
    Microsoft
    Jan, 2018
    - Nov, 2024
  • Test DAF
    TestDAF-Institut
    May, 2011
    - Nov, 2024

Experience

  • OPITZ CONSULTING Polska Sp. z o.o.
    • Poland
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Associate System Engineer
      • Jul 2018 - Present

      Working on Solution Desk for customers, who use Oracle Data Base installed on Linux, Unix and Widnows servers. Monitoring availability and resolving incidents connected to Oracle. Working on Solution Desk for customers, who use Oracle Data Base installed on Linux, Unix and Widnows servers. Monitoring availability and resolving incidents connected to Oracle.

  • Atos
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Analyst
      • Mar 2016 - Jun 2018

      Working at help desk as technical support analyst. Supporting users of SIEMENS and solving problems. Improving skills of using professional tools and software. Increasing of knowledge in technical area. Working at help desk as technical support analyst. Supporting users of SIEMENS and solving problems. Improving skills of using professional tools and software. Increasing of knowledge in technical area.

  • Convergys
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Support analyst
      • Jan 2016 - Mar 2016

      Working as Customer Support for Telefónica Germany GmbH & Co. OHG TelefónicaConsulting of custoper, solving technical, financial, and other problems of customers.Using of different Software to manage accounts, connections of GSM cell phone network. Creating new accounts for cell phones and other gadgets, who can get Internet connection using 3G and 4G network. Working as Customer Support for Telefónica Germany GmbH & Co. OHG TelefónicaConsulting of custoper, solving technical, financial, and other problems of customers.Using of different Software to manage accounts, connections of GSM cell phone network. Creating new accounts for cell phones and other gadgets, who can get Internet connection using 3G and 4G network.

  • assino
    • Germany
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Account Manager
      • Nov 2014 - Sep 2015

  • TM Masters
    • Менеджер по работе с клиентами
      • Apr 2012 - Nov 2014

      Customer Support Representative (with German)Account Manager (with German) Customer Support Representative (with German)Account Manager (with German)

  • Diakonische Werk, Baden-Würtemberg, Deutschland
    • FSJ
      • Sep 2010 - Mar 2012

Education

  • Nizhyn State Gogol Pedagogical University
    Bachelor's degree, German studies
    -

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