Experience

Bachy Soletanche
• United Kingdom
• Construction
• 200 - 300 Employee
• Quality Advisor

  • Jul 2022 - Present


Bank Pivdenny

• Ukraine
• Banking
• 100 - 200 Employee

• IT Support Specialist (L2)

  • 2021 - 2022

  - Сreation technical support system for a mobile application for retail users in production - End-user support - Application monitoring - Creator of analytic queries. Analysed logs - Management and prioritisation of user mail requests. Monitoring compliance with the SLA - Сreation technical support system for a mobile application for retail users in production - End-user support - Application monitoring - Creator of analytic queries. Analysed logs - Management and prioritisation of user mail requests. Monitoring compliance with the SLA



Raiffeisen Bank Ukraine

• Banking
• 700 & Above Employee

• Retail Business Digital Manager

  • 2021 - 2021

  - Creation of motivation control reporting (including partner visa and mastercard)- Support of the reporting systems the entire network of branches- Creation of a monitoring system (on-boarding) for new branch employees monitoring course completion and sales performance- Budget control for the training department- Organization of training for the entire branch network- Creating best sales practices for department employees in the form of a telegram bot- Enablement and management of Power Automate for communication with a network of branches at different levels Show less

• Telemarketing Manager

  • 2018 - 2021

  - Management of the sales telemarketing department- Creation of Sales Control Reports and Dialing Performance Report- I analysed the client base to create a model resulting in more effective sales activities.- Creation, testing and analysis of the telemarketing campaigns- Control of KPI department- On-boarding new employees- Creation, testing and analysis of the telemarketing campaigns- Supervision the processing of online applications- Conducting surveys, NPS and KYC over the phone- I have managed 50-70 FTE jobs resulting in record sales- Design of the ratings for the department in the context of campaigns and operators- Support of Cisco telephony,created CUIC dashboards Show less

• End-User Support | "Business Banking" system

  • 2017 - 2018

  - End-User onboarding and on-going support- Assistance with payroll projects- Work with different currency documents (purchase / sale, SWIFT transfers)

• Contact center operator

  • 2014 - 2017

  - Sale of banking products individuals and small and medium business customers