Oleksandr Korol
Integration Manager at EvoPlay- Claim this Profile
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Bio
Dmitry Harapko
Oleksandr has developed immensely during his career path in Competera as a Customer Support. Since he joined Competera, he has attained a solid understanding of support functions in a SaaS business. The quantity of mastered tech tools made him really an unreplaceable specialist. Moreover, his customer satisfaction score is a way higher than other support specialists. It is always a struggle to find a really decent and trustworthy employee whom you can delegate with ease even the most complicated cases but Alex is the man of trust. He could find his way to the Team Lead position practically at no effort!
Dmitry Harapko
Oleksandr has developed immensely during his career path in Competera as a Customer Support. Since he joined Competera, he has attained a solid understanding of support functions in a SaaS business. The quantity of mastered tech tools made him really an unreplaceable specialist. Moreover, his customer satisfaction score is a way higher than other support specialists. It is always a struggle to find a really decent and trustworthy employee whom you can delegate with ease even the most complicated cases but Alex is the man of trust. He could find his way to the Team Lead position practically at no effort!
Dmitry Harapko
Oleksandr has developed immensely during his career path in Competera as a Customer Support. Since he joined Competera, he has attained a solid understanding of support functions in a SaaS business. The quantity of mastered tech tools made him really an unreplaceable specialist. Moreover, his customer satisfaction score is a way higher than other support specialists. It is always a struggle to find a really decent and trustworthy employee whom you can delegate with ease even the most complicated cases but Alex is the man of trust. He could find his way to the Team Lead position practically at no effort!
Dmitry Harapko
Oleksandr has developed immensely during his career path in Competera as a Customer Support. Since he joined Competera, he has attained a solid understanding of support functions in a SaaS business. The quantity of mastered tech tools made him really an unreplaceable specialist. Moreover, his customer satisfaction score is a way higher than other support specialists. It is always a struggle to find a really decent and trustworthy employee whom you can delegate with ease even the most complicated cases but Alex is the man of trust. He could find his way to the Team Lead position practically at no effort!
Experience
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EvoPlay
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IT Services and IT Consulting
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700 & Above Employee
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Integration Manager
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Apr 2023 - Present
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Solidgate
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Cyprus
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Financial Services
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100 - 200 Employee
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Tech Support / Integration Manager
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Dec 2021 - Apr 2023
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Competera Pricing Platform
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United States
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Software Development
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1 - 100 Employee
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Customer Support Manager
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Sep 2017 - Dec 2021
- Zendesk, Jira Service Desk, Intercom. - Cross-team interaction. - Knowledge base update. - Confluence manuals for other team members. - Jenkins, Mandrill. - Custom integrations. - Scrum. - Python scripts. - Big Querry. - Onboarding the new support members. - Zendesk, Jira Service Desk, Intercom. - Cross-team interaction. - Knowledge base update. - Confluence manuals for other team members. - Jenkins, Mandrill. - Custom integrations. - Scrum. - Python scripts. - Big Querry. - Onboarding the new support members.
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N-iX
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Malta
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IT Services and IT Consulting
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700 & Above Employee
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Web Support Trainee
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Jun 2017 - Aug 2017
- Jira, Confluence; - ManageEngine ServiceDesk (ticket tracker); - MS communication framework (Skype for business, Teams, Outlook365) - T-SQL, MS SQL Studio 2008/2012/2014,; - MS Dynamics CRM; - Hybris - Jira, Confluence; - ManageEngine ServiceDesk (ticket tracker); - MS communication framework (Skype for business, Teams, Outlook365) - T-SQL, MS SQL Studio 2008/2012/2014,; - MS Dynamics CRM; - Hybris
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Education
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2013 - 2017
National Technical University of Ukraine 'Kyiv Polytechnic Institute'
Bachelor's degree, System analytics
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