Experience

WOW24-7

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Support Representative

  • Nov 2019 - Present

  Customer Support Representative Responsibilities: 1. Identifying and assessing customers’ needs to achieve satisfaction, plus building sustainable relationships with customer through open and interactive communication2. Handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution3. Keeping records of customer interactions, processing customer accounts and developing guidelines documents Customer Support Representative Responsibilities: 1. Identifying and assessing customers’ needs to achieve satisfaction, plus building sustainable relationships with customer through open and interactive communication2. Handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution3. Keeping records of customer interactions, processing customer accounts and developing guidelines documents