Experience

Credit Acceptance

• United States
• Financial Services
• 700 & Above Employee

• Sr. insurance Specialist

  • Feb 2011 - Present

  Responsible for resolving insurance claims in high volume inbound call center environment. Train and support team members within department to help them achieve better resolution rates on insurance claims. Work with various internal departments to expedite insurance claim settlements and resolve claim related issues. Responsible for resolving insurance claims in high volume inbound call center environment. Train and support team members within department to help them achieve better resolution rates on insurance claims. Work with various internal departments to expedite insurance claim settlements and resolve claim related issues.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2010 - Feb 2011

  Provide exceptional customer service in high volume call center to ensure customer satisfaction and repeat business. Resolve technical issues with cellular devices, recalculate and explain billing to customers. Responsible for analyzing price plans for customers, responding to customer inquiries, processing and collecting payments. Provide exceptional customer service in high volume call center to ensure customer satisfaction and repeat business. Resolve technical issues with cellular devices, recalculate and explain billing to customers. Responsible for analyzing price plans for customers, responding to customer inquiries, processing and collecting payments.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Underwriting Analyst

  • Feb 2008 - Jul 2009

  Responsible for gathering and analyzing credit information on current borrowers. Conducted initial quarterly and annual analysis of a current borrower’s performance. Calculated financial ratios to make sure all covenant requirements are in order. Responsible for gathering and analyzing credit information on current borrowers. Conducted initial quarterly and annual analysis of a current borrower’s performance. Calculated financial ratios to make sure all covenant requirements are in order.