Experience

Pics.io
• United States
• Software Development
• 1 - 100 Employee
• Sales Representative

  • May 2023 - Present


UTECH

• Pakistan
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Representative Level 2

  • Feb 2023 - May 2023

• Customer Support Representative

  • Apr 2022 - Feb 2023

  Core tasks include:Customer management - handling inbound/outbound calls (suchas regular drivers, safety managers and company owners) regardingtroubleshooting technical issues related with company's product(both hardware and software).Customer assistance - guiding business clients on how to use theproduct via phone.Document management - creating complete bug reports andproviding customers with needed documentation regarding theirissue.Legal awareness- acting according to FMCSA regulationsWhat have I learned from that position?Received the experience in navigating the FMCSA regulationswhen making the decisions.Learned how SSB and Recap works.Gained experience working in multi-cultural internationalenvironmentImproved my soft skills and grew as a person Show less