Experience

Giraffe Software

• Ukraine
• Information Technology & Services
• 1 - 100 Employee

• Head of Customer Success at Giraffe Software

  • Nov 2018 - Present

  Giraffe Software is a Ukrainian software development company providing high quality IT solutions in web development, consulting and software testing. We are a young company, but our developers have many years of experience with a variety of technologies, some include; PHP, Laravel, MySQL, MongoDB, Redis, ElasticSearch, React, VueJs, REST API, just to name a few. Our developers have a range of web development experience, anywhere from a simple web-site to large web portals and complex web applications. Because of this, we can get you a fast turnaround with reliable solutions based on our knowledge of the top quality open source libraries and tools. So, whatever your needs are for web development we have you covered here at Giraffe Software. If you are not sure of the best technologies to use for your project, we can also consult you about what is best and why it’s the best option. Feel free to contact us regarding any questions you may have or to get a quote about your project. Show less



NDA

• Dnipropetrovsk, Dnipropetrovsk, Ukraine

• Senior Customer Success Manager

  • Aug 2016 - Oct 2018

  Specialties: Sales Incentives, Data Maintenance, Master Data, Manufacturer Billbacks, Distributor Chargebacks, Rebates, Vendor Rebates, Contracts, Pricing, Business Centric Apps. Specialties: Sales Incentives, Data Maintenance, Master Data, Manufacturer Billbacks, Distributor Chargebacks, Rebates, Vendor Rebates, Contracts, Pricing, Business Centric Apps.



Allo

• Ukraine
• Telecommunications
• 200 - 300 Employee

• Senior Customer Success Manager

  • Nov 2012 - Jul 2016

  One of the largest networks in the retail business of Ukraine. - has about 350 communication salons. - represented in more than 120 cities. Responsibilities: familiarization of the user with the service with the help of support via chat, video calls, webinars; consultations, recommendations on the use of the service, problem solving; webinars, video recordings, preparation of training materials on new features; collecting user feedback and transferring this information to the product; helping the client to work with the service and show the value of the product. Show less



Ukrtelecom

• Ukraine
• Telecommunications
• 700 & Above Employee

• Senior Customer Service Associate

  • Sep 2007 - Oct 2012

  Ukrtelecom is one of the largest telecommunications companies in Ukraine, offering its customers in all regions of the country almost all types of modern telecommunications services. As an infrastructure operator, Ukrtelecom focuses primarily on the development of high-speed optical Internet access network, in particular, in recent years it has been implementing a project to replace copper cables with optical ones. At the beginning of 2021, Ukrtelecom's Internet access network covers 3,322 settlements, more than 2,000 territorial communities, medical and educational institutions are connected to the operator's optical Internet network. Ukrtelecom is one of the largest taxpayers and employers in the industry. Show less