Experience

KYOCERA Document Solutions Russia LLC
• Russian Federation
• Printing Services
• 1 - 100 Employee
• Customer Services & Support manager

  • Aug 2015 - Present


Oki Systems Rus LLC

• Technical Director

  • Jan 2011 - Feb 2014

  (see entry for Oki Europe Ltd.) • developed service strategy and management, including spare parts supply model and after sales strategy required to penetrate the market; • designed business model and its implementation; • defined business areas for improvement in internal processes along with possible solutions. The role also included business analysis and system support for primarily SAP R3 MM SD CS modules. Business and system process alignment. System configuration and support for Warranty and aftersales business including support of external applications and interfaces between SAP, 1C and external TPM systems; • managed and successfully completed various IT projects. Show less



Oki Europe Ltd. (Russia)

• Technical Manager

  • Apr 1996 - Dec 2010

  • developed and managed a service strategy for OKI products within Russia and, where necessary, agreed CIS countries, ensuring that this service strategy and service partners recruited meet the standards laid down by Oki Europe Ltd; • defined new market opportunities, key business development areas; • maintained and strengthened relations with vendors; • channel building for new product lines & services; • direct contact with key accounts, maintaining a solid relationship with the key customers in terms of selling products & services; • training staff and third party employees to deliver agreed customer service level, staff appraisals and recruitment; • analyzed statistical data / faulty reports statistics to identify weak areas /customer service level; • supervised new product introduction process, including product customization and localization (manual/LCD/drivers, utilities & apps translation), local approvals (safety, PTT, approval notifications for encryption devices/algorithms), presales support, technical training and technical support for partners and customers, aftersales activities, etc; • supervised the overall activities of the customer service & support team. • managed and successfully completed various IT projects, including MS Windows Server 2000/2003/2008, MS AD, IBM Lotus Notes, Fortinet VPN, McAfee ePolicy Orchestrator(ePO), Mc Afee SafeBoot/Endpoint Encryption, McAfee VirusScan Enterprise etc. Show less