Experience

Tokobay

• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee

• • Mar 2022 - Present

  - Educate customers about new products and systems.- Handling customer’s complaints, inquiries, request and/or feedback- Assist lead to update Standard Operating Procedures- Responsible for all regarding inquiry and complaints from phone, email, live chat, whatsApp, social media.- Resolve product or service problems by classifying customer complaints and implementing the best solutions to solve problems, speed up corrections or adjustments, follow up to ensure resolution.- Handle complaints, provide appropriate solutions and alternatives within the time limit and follow up to ensure resolution.- Report to lead directly everyday- Maintain good relationships with customers (seller, buyer).- Assist in the process of receiving and shipping goods.- Follow up customer complaints quickly and accurately. Show less

• • Aug 2021 - Feb 2022

  - Checking the completeness of the documents for each merchant.- Conducting field observations to check the suitability of what is written in the proposal (registration) with the facts in the field (data verification)- Checking the suitability of the proposal (registration) with the desired merchant criteria.- Submitting and explaining the recommendation of the results of the examination of proposed activities to the Data Entry and Leader.

• • May 2021 - Aug 2021

  Researcher Development1.Researching the data needed by the company for application development according to the needs of the work team.2.Do desktop research, and use books, journal articles, newspaper resources, questionnaires, surveys, polls, and interviews to gather data about apps that help people in the process of buying and selling food or beverages.3. Record findings by taking written notes and using Microsoft Office or Google Spreadsheet.4. Writing proposals and delivering presentations when required. Show less



PT. INTEKNOLOGI UTAMA

• Staff Pengajar

  • Apr 2015 - Jul 2020

  Teaching Staff at PT. Inteknologi Utama to be placed in Permai School: - Teaching Computer/ICT subjects at Kindergarten - Elemetary School level for 2 years at Sekolah Permai. - Teaching Computer/ICT subjects at Junior High School level for 1 year at Sekolah Permai. - Teaching Elementary (Primary)-SMP (Secondary) Computer/ICT subjects at Permai School (National Plus). - Teaching Computer/ICT subjects for Senior High School level for 1 year at Permai School. Teaching Staff at PT. Inteknologi Utama to be placed in Permai School: - Teaching Computer/ICT subjects at Kindergarten - Elemetary School level for 2 years at Sekolah Permai. - Teaching Computer/ICT subjects at Junior High School level for 1 year at Sekolah Permai. - Teaching Elementary (Primary)-SMP (Secondary) Computer/ICT subjects at Permai School (National Plus). - Teaching Computer/ICT subjects for Senior High School level for 1 year at Permai School.



PT. BPK Gunung Mulia

• Admin Konsinyasi

  • Jan 2015 - Apr 2015

  - Checking data on goods/books in Bookstores/Schools - Checking data on goods/books to be returned at Bookstores/Schools - Recording and making weekly, monthly reports in the return data of goods/books. -Coordinate with the warehouse and external parties regarding the availability of goods/books. - Checking data on goods/books in Bookstores/Schools - Checking data on goods/books to be returned at Bookstores/Schools - Recording and making weekly, monthly reports in the return data of goods/books. -Coordinate with the warehouse and external parties regarding the availability of goods/books.