System Support Consultant

• Oct 2022 - Present

Qnap,Synology,Microsoft office 365,Microsoft Exchange,Veeam,Vmware,Microsoft Servers,Microsoft Office.FortiNet, Qnap,Synology,Microsoft office 365,Microsoft Exchange,Veeam,Vmware,Microsoft Servers,Microsoft Office.FortiNet,

IT Support Specialist

• Apr 2017 - Oct 2022

- Perform trouble-shooting on all the tickets in Site Support queue, escalate to GITSC/Local IT (Colgate Management) if required - Record every trouble-shooting steps in the Colgate SAP CRM System - Maintaining the system documentation as required. - Email the pending follow-up task to the next onsite engineer and cc supervisor and local IT Management if you are about to go on leave. Issues below are always under Onsite Engineer’s Role, due to better efficiency if it is performed by the Onsite Engineer (GITSC agents to perform initial trouble-shooting/information findings) - Disjoin/Add computer to Domain - New Lotus Notes setup - Operating System related issues - Virus or Malware related issues - Wireless connection in Colgate office - Hardware issue - 2nd Level Support - Server Configuration and Managment (Windows Server 2008 R2 and 2012) - Mobile Devices (Iphone , Android) - Assets and Stock management - Support for Infrastructure (Switches , Routers , Access Points , Switchboard , IP Phones) Printers -Server hardware Issues- - ISO 27001 - Commvault Backup - G Suite App - SAP Show less

Helpdesk Technician

• Apr 2012 - Apr 2017

-Unilever, Kone, Panasonic, Nestle, Wartsila Outsourse staff, - User Management (installation, maintenance, technical intervention, etc.) - Hardware Management (installation, maintenance, troubleshooting, firmware updates, etc.) of devices such as servers, storage units, firewalls, routers, etc. - Software Management (operating systems, commercial application software, installation, repair and updates of enterprise software, etc.) - Network Management (monitoring, access, authorization, permission, sharing, etc.) - End-user Management (new user creation, user access, authorization, permission, sharing etc., giving user support, etc.) Show less

IT Technician

• Apr 2012 - Apr 2013

Outsource Staff Outsource Staff

IT Technician

• Nov 2010 - Feb 2012

System setup and System backup - In-house user support - Network monitoring and troubleshooting of problematic clients - To ensure the functioning of the established domain structure - Detection and purchase of software and hardware as required System setup and System backup - In-house user support - Network monitoring and troubleshooting of problematic clients - To ensure the functioning of the established domain structure - Detection and purchase of software and hardware as required

IT Technician

• Apr 2008 - Aug 2009

Support for users in the call center. Network cabling Cabinet installation. Server 2003. Help desk support. Installation of Turkish telecom modem Turk Telekom web site construction and User Education. Support for users in the call center. Network cabling Cabinet installation. Server 2003. Help desk support. Installation of Turkish telecom modem Turk Telekom web site construction and User Education.

İnformation desk

• Mar 2003 - Aug 2007