Front Desk Supervisor

• Sep 2023 - Present

Front Desk Representative

• Mar 2023 - Sep 2023

One of the most satisfactory stages on my professional life so far, it has given me the chance of proving again the customer experience skills that I have developed throughout time, I also have proved myself on the capacity to teach others and to be a leader and a trustworthy person regards the responsibility required to run the front desk.In such a short period of time I have been able to learn every and teach to others the proper procedures that take place on the front desk in order to have an efficient work flow. Show less

Bellperson

• Nov 2021 - Jan 2023

This role gave me the amazing opportunity of serving people in several different ways, it’s not all about carrying luggage, instead I see this as us being the first contact that a customer has with the property or resort and set them up for a good start on the experience of being welcomed into our home. During this period of time I really got to learn a lot about the expectation a customer has at the moment he arrived and also got to hear always feedback of their stay at the moment they are leaving, that made me more aware of setting proper expectations and being more creative at the moment of giving that extra mile for the guest at any time. Show less

Patient Registration Representative

• Aug 2021 - Nov 2021

This was my first Job when I arrived to the United States, which was a breakthrough experience for me, having to handle large amounts of customer under the COVID-19 set up. Part of my tasks was to verify that customer where registered on the CDR Maguire system to do a COVID antigen, PCR test or algo to get the different vaccines and booster shots. I was also coordinating the flow of customers at the site since we were providing around a thousand three hundred tests and shots a day with a team of around 50 people, registered nurse, traffic coordinators, managers and nurse assistants or CNA. This short duration project lasted 4-5 months and was supervised by Orange County and has more than 15 locations on the central Florida Area. Show less

Customer Service Representative

• Oct 2020 - Jan 2021

Chat agent for Lowes, supporting customers with devolutions and purchase experience, locating products on inventory and setting up delivery orders. Chat agent for Lowes, supporting customers with devolutions and purchase experience, locating products on inventory and setting up delivery orders.

Customer Service Representative

• Sep 2019 - Jan 2020

In this role I was in charge of assisting customers with technical issues with their devices on the Home internet, lane line and tv services provided by Comcast on the west side of the United States over the phone. In this role I was in charge of assisting customers with technical issues with their devices on the Home internet, lane line and tv services provided by Comcast on the west side of the United States over the phone.