Experience

PORCH

• Canada
• Media Production
• 1 - 100 Employee

• Member

  • Dec 2023 - Present

  Toronto, Ontario, Canada



PartnerStack

• Canada
• Software Development
• 100 - 200 Employee

• Customer Success Manager, SME - Distribution & GTM

  • Jun 2023 - Present

• Customer Success Manager

  • Jan 2022 - Jun 2023



RevGenius

• United States
• Think Tanks
• 500 - 600 Employee

• Member

  • Jun 2023 - Present

  RevGenius is a group of revenue-generating sales and marketing professionals brought together to learn, share, support, and grow with each other.



Oremi

• France
• Performing Arts
• 1 - 100 Employee

• Founder

  • May 2023 - Present

  Toronto, Ontario, Canada Oremi is a social impact brand on a mission to remind us of our innate power to select narratives that unite us, while consciously sidestepping those that sow division. Impact is at the core of what Oremi does. A significant portion of proceeds will go to organizations and initiatives that support and help newcomers, immigrants, and refugees thrive in their new communities.



Riipen

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success, Onboarding Team Lead

  • Jan 2021 - Jan 2022

• Customer Success

  • Jan 2020 - Jan 2021

  Toronto, Canada Area



HESS International Educational Organization

• Taiwan
• Education Administration Programs
• 1 - 100 Employee

• English Teacher | Classroom Manager | Learning Facilitator

  • Apr 2017 - Jul 2019

  Taipei City, Taiwan •Awarded 'Outstanding Coach', from a total of 180, for leading my students to the National Championships in Theatre • Continued retention, as well as increased enrollment of students by an average of 15% in administered classes. Weekly communication with parents allowed for the generation of positive rapport and increased investment in students’ success • Achieved a class average of 89% in English proficiency tests, compared to the local average of 81%, due in-part to a multi-layered… Show more •Awarded 'Outstanding Coach', from a total of 180, for leading my students to the National Championships in Theatre • Continued retention, as well as increased enrollment of students by an average of 15% in administered classes. Weekly communication with parents allowed for the generation of positive rapport and increased investment in students’ success • Achieved a class average of 89% in English proficiency tests, compared to the local average of 81%, due in-part to a multi-layered classroom rewards system that ultimately fostered a collaborative and competitive learning environment • Constantly evaluated both students' abilities and teaching approach, and made necessary adjustments to fill in gaps • Developed creative strategies to forward students learning, whether through newly created activities, increased delegation of responsibilities, or crowd-sourcing student ideas •Evolved emotional intelligence and leadership skills by addressing all manner of situations from managing expectations to parent relations, whilst understanding different cultural subtleties • Established a brainstorming and ideation group with fellow teachers to discuss best practices and develop different ways to improve teaching and learning engagement Show less



Carleton University

• Higher Education
• 700 & Above Employee

• Peer Tutor

  • Jan 2016 - Apr 2016

  Ottawa, Canada Area • Provided drop-in tutoring to students for courses in Entrepreneurship and Supply Chain • Listened & responded to the academic needs of others with creativity, energy, sensitivity and patience • Reinforced students’ understanding of subject-specific course material and helped students maximize, expand, and improve their academic skills in business subjects • Shared subject-specific study skills and overall advice for academic success



Sprott Business Students' Society

• Canada
• Events Services

• Merchandise Intern

  • Sep 2015 - Apr 2016

  • Actively involved in the design process of merchandise and curation of outfits • Employed participatory marketing with students in the determination of final merchandise to make available, leading to strong demand and sales • Engaged in creative promotional activities on social media using compelling visual and written content to generate buzz • Analyzed and optimized order quantities to adhere with budgeting guidelines



Lead To Win

• Canada
• Professional Training and Coaching

• Account Manager

  • Sep 2015 - Mar 2016

  Ottawa, Canada Area • Helped Interactive Studios secure a 5-year deal with Cadillac Fairview, by identifying ideal customer profile utilized in lead generation for the sales pipeline, increasing business by approximately 30% • Successfully conducted comprehensive environmental, industrial, and internal analysis of 5 SaaS start-ups in identifying key differentiators and developing a go-to-market strategy • Called over 100 customers daily, converting 10% into customers (highest in the office) by providing… Show more • Helped Interactive Studios secure a 5-year deal with Cadillac Fairview, by identifying ideal customer profile utilized in lead generation for the sales pipeline, increasing business by approximately 30% • Successfully conducted comprehensive environmental, industrial, and internal analysis of 5 SaaS start-ups in identifying key differentiators and developing a go-to-market strategy • Called over 100 customers daily, converting 10% into customers (highest in the office) by providing comprehensive product knowledge and handling objections, through outbound calls and email • Developed and executed social media strategy using Hootsuite to build brand reputation, engage audience and ultimately drive sales growth Show less



Goss Gilroy Inc

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Research Associate

  • Jan 2015 - Apr 2015

  150 Metcalfe • Contributed to over 10 projects by performing qualitative and quantitative research, including literature/file reviews, in-person/telephone interviewing, as well as data coding and analysis using tools such as SPSS and Microsoft Excel • Employed process expertise in the development of qualitative research instruments, such as surveys and focus group questions, used to gather evidence in the program evaluation process • Worked under the direct supervision of a project manager and/or… Show more • Contributed to over 10 projects by performing qualitative and quantitative research, including literature/file reviews, in-person/telephone interviewing, as well as data coding and analysis using tools such as SPSS and Microsoft Excel • Employed process expertise in the development of qualitative research instruments, such as surveys and focus group questions, used to gather evidence in the program evaluation process • Worked under the direct supervision of a project manager and/or other senior staff to deliver valuable client solutions, within the available budget of over $1 million • Supported more senior individuals in marketing initiatives by completely redesigning the firm's marketing material with a fresh, modern quality • Carried out other administrative duties, such as organizing project files and proofreading final reports on projects in support of the firm, as assigned by partners Show less



Export Development Canada

• Canada
• Financial Services
• 700 & Above Employee

• Marketing Intern

  • May 2014 - Dec 2014

  150 Slater Street • Internally recognized for designing and developing a webspace that facilitated team development activities within the organization, in collaboration with a team of 7 members • 50% improvement in process efficiency by employing A3 thinking to identify process 'waste', and streamline CRM data from suppliers • Achieved a 35% increase in pension engagement by researching and identifying engagement metrics employed in the recommendation of a framework presented to the Director of Pension… Show more • Internally recognized for designing and developing a webspace that facilitated team development activities within the organization, in collaboration with a team of 7 members • 50% improvement in process efficiency by employing A3 thinking to identify process 'waste', and streamline CRM data from suppliers • Achieved a 35% increase in pension engagement by researching and identifying engagement metrics employed in the recommendation of a framework presented to the Director of Pension Service • Organized and manipulated data on the company SAP CRM system and measured pertinent metrics such as NPS (Net Promoter Score) • Recognized and targeted engaging communication material to Defined Benefit and Defined Contribution members • Designed research tools for gathering and interpreting client feedback related to the pension • Analyzed and interpreted raw data on customers in Microsoft Excel, ranging from age distribution to number of women in leadership roles, and aligned information with the organizational context • Completed 8 monthly reports on pertinent statistics related to overall strategy and mandate Show less



Sears Canada

• Canada
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2012 - May 2014

  • Marketed and promoted merchandise to provide total solutions for customers by matching unique product needs with compatible offerings • Developed, maintained and built relationships with customers, through professionalism and follow up calls, to increase loyalty • Maintained merchandising standards to create an environment that improved the customer experience through the use of industry leading merchandising practices



Telfer School of Management - École de gestion Telfer

• Research Assistant

  • May 2013 - Sep 2013

  • Qualified discrete qualitative data into various categories to concentrate and identify patterns/themes in developing strong academic case • Utilized technical insight in analyzing the pertinent data employed in writing an academic research paper • Summarized key findings to assist in the determination of factors that led to the demise of Nortel



Canada Revenue Agency

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Call Center Agent

  • May 2013 - Aug 2013

  • Reconciled taxpayer issues through the communication of government policies and appropriate avenues to obtain resources • Conceptualized initiatives to provide more efficient and effective services for taxpayers in the Blueprint 2020 program, such as a CRA mobile application • Analyzed data on outstanding balances for taxpayers to provide clarity on break-down of balance, as well as administer options in eliminating balance • Consistently exceeded the expected standard of 2 resolves… Show more • Reconciled taxpayer issues through the communication of government policies and appropriate avenues to obtain resources • Conceptualized initiatives to provide more efficient and effective services for taxpayers in the Blueprint 2020 program, such as a CRA mobile application • Analyzed data on outstanding balances for taxpayers to provide clarity on break-down of balance, as well as administer options in eliminating balance • Consistently exceeded the expected standard of 2 resolves per hour by providing professional, concise, and informative service to taxpayers Show less