OLAYINKA ONI ACIPM (in view)

Customer Experience Support at Zazuu
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Contact Information
us****@****om
(386) 825-5501
Location
Lagos State, Nigeria, NG

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Bio

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Credentials

  • Business Etiquette: Phone, Email, and Text
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Listening to Customers
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Phone-Based Customer Service
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Customer Service: Serving Customers Through Chat and Text
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Customer Service: Working in a Customer Contact Center
    LinkedIn
    Sep, 2020
    - Nov, 2024

Experience

  • Zazuu
    • United Kingdom
    • Financial Services
    • 1 - 100 Employee
    • Customer Experience Support
      • Mar 2022 - Present

      Today, Africa is the most expensive continent to send money in the world. We're on a mission to change that. At Zazuu, we believe in championing our customers. So we built a smart tool that helps people become smarter with money. Skills • B2B & B2C Sales • Interpersonal Skills • Analytical Thinking • Customer Onboarding • Presentation & Report Writing • CSM & CRM • Conflict Resolution • Project Management • Logistics Management • KYC Analyst • Leadership Skills • Process Improvement • Microsoft Office Suite • Customer Engagement • Problem-Solving Skills Show less

  • Stanbic IBTC
    • Nigeria
    • Financial Services
    • 700 & Above Employee
    • Customer Service Team Lead
      • Dec 2021 - Feb 2022

      Stanbic IBTC is your end-to-end partner on your life’s journey, committed to solutions that drive your financial progress. Move forward with us.Skills: Interpersonal Skills • Analytical Thinking • Call Centre Operations • Presentation & Report Writing • CSM & CRM • Conflict Resolution • Leadership Skills • Process Improvement • Microsoft Office Suite • Customer Engagement • Problem-Solving Skills

    • Customer Care Consultant
      • Sep 2019 - Nov 2021

      Stanbic IBTC is your end-to-end partner on your life’s journey, committed to solutions that drive your financial progress. Move forward with us.Skills: Interpersonal Skills • Analytical Thinking • Call Centre Operations • CSM & CRM • Conflict Resolution • Process Improvement • Microsoft Office Suite • Customer Engagement • Problem-Solving Skills

  • Boys Lead
    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Administrative Director
      • Sep 2018 - Aug 2019

      The mission of Boys Lead Foundation is to embrace, equip, and empower BYMOC to transform our world, by being productive citizens. We support the global empowerment of BYMOC through the offering of Social – Emotional Learning (SEL), Life Skills, Educational Scholarships, Mentoring programs, Leadership Training, Advocacy, Entrepreneurial Initiatives, Juvenile Reintegration Programs, and other support programs and initiatives Skills: Project Management • Presentation & Report Writing • Logistics Management • Inventory Management • Leadership Skills • Process Improvement • Microsoft Office Suite • Communication skills • Strong emotional intelligence • Organizational skills • Time management skills • Problem-solving skills • Bookkeeping skills • Social media management skills Show less

  • Open learning associate Limited
    • Lagos,Nigeria
    • Intern
      • Jan 2010 - Dec 2010

      Intern. Administration. Intern. Administration.

Education

  • Tai Solarin University Of Education
    Bachelor's degree, Business Administration and Management, General
    2011 - 2015

Community

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