Servicenow business analyst

• Apr 2020 - Present

ServiceNow Business Analyst

• Aug 2018 - Apr 2020

• Supported and ensured a strong partnership with IT on the overall ServiceNow platform strategy and architecture. • Managed and maintained HR projects with varying levels of complexity. • Gathered and documented end-user requirements by working with cross functional teams. • Managed testing identifies test scenarios/use cases, help develop test scripts and execute UAT with the project team. Maintain and support ad-hoc reporting needs. • Keep current on new HRSD releases, enhancements and communicate potential process improvements as well as ensuring solution designs are in line with security, scalability, and best practices. • Advocates for the HR team and our customers from a System perspective. • Created related system documentation and end user training resources. • Manage expectations and constantly prioritize requests to align to business objectives. • Manage the communication of the priorities to stakeholders in a proactive fashion. • Proactively supports the business by providing the best end user experience given the business needs. Show less

ServiceNow Business Analyst

• Aug 2017 - Aug 2018

Worked closely with stakeholders to understand their Business Processes, including current state and the desired "to-be" state and documentation of requirements and conceptual design from which application and solutions are developed. ● Assist in managing user story backlog and helping product owners to prioritize user stories for each release. ● Driving change, devising strategies, and facilitating stakeholder collaboration. ● Discovering, synthesizing, and analyzing information from a variety of tools, applications, and documentation. ● Worked closely with stakeholders to develop specifications for data integration across multiple enterprise-level systems. ● Gathering requirements using Jira and ServiceNow Agile 2.0 in creating stories. ● Worked on enhancing Incident Management, Problem Management, Change management, Knowledge Management, Asset Management, CMDB, and ServiceNow reporting utilizing the ITIL process. ● Attending daily scrum meetings and sometimes leading the stand-ups to tackle any impediments that could hinder the process of the project. ● Aligning the designed and delivered solutions with the needs of the organization. ● Enabling change by defining the client's needs and describing recommended solutions that deliver value. ● Worked with cross-functional teams to translate business requirements and technical directions into user stories on agile projects. ● Liaised between business and technical personnel to ensure a mutual understanding of processes and applications. ● Provided input into developing and modifying systems to meet client needs and develop business Analyze client's business requirements and processes through document analysis, interviews, workshops, and workflow analysis. Show less