Head, Operations (FinTech)

• Jan 2023 - Present

Transaction manager (Investment, Reconciliation, Settlement, Chargeback and Analytics)

• Mar 2022 - Jan 2023

• Driving alignment with participants, business stakeholders, architecture, user experience and security teams to ensure product designs meet market requirements.• Recommend improvements to enhance information system operational availability, reliability, performance of the customer base.• Driving performance and income for a portfolio of services and manage all product development and management.• Assist in the composition and maintenance of investment portfolios for with all asset managers.• Prepare and implement go-to-market strategies, ensuring successful product launch execution and provide sales support.• Performs product and consumer analyses, and conduct competitive analysis• Define, document, and communicate objectives, requirements and constraints for product initiatives and releases.• Settlement of transactions routed through various payments platforms• Liaise with partners (banks and processors) to ensure optimal cost structures and verify daily settlements.• Work with the Compliance team to design and maintain a process for reporting fraudulent activity to the appropriate regulatory authorities.• Coordinate with internal teams to develop risk mitigation strategies for payment processing and merchant management. Daily reconciliation of accounts for exceptions and escalation of exceptions to the switch and relevant parties for resolution.• Ensure the business is not exposed to any material risks emanating from reconciliation variances.• Develop models that assist in the reconciliation process to speed up reconciliation and provide accuracy.• Document processes, procedures, resolution guides etc. for the settlement team.• Contribute to financial reporting and balance sheet management.• Monitor backend processes that are critical for delivering a great experience for merchants, and processors.• Protect business interest and financial position by identifying loopholes within the system and working with relevant teams for prompt resolution. Show less

Reconciliation Analyst

• Jul 2021 - Mar 2022

● Prevent litigation that can result in a huge loss, by proactively detecting shortfalls that arise as a result of process or system glitch.● Implement risk management into product decisions and partner with risk team in order to appropriately address risk into product design and development● Ensure the validity of documents and their compliance with the financial regulations and procedures.● Responsible for executing quarterly audits to the accounting team with the purpose of ensuring compliance with regulations and procedures established both internally and by the parent company and discussing findings with management.● Ensure cleanliness and integrity of all Internal or General Ledger accounts in the branches and Head Office entities under coverage through the review of their proof of accounts.● Identifies and assesses the risk facing both systems and business processes thereby providing effective loss and risk management and so minimizing the operational risks.● Identifies and defines operational performance metrics geared towards meeting country objectives by analyzing the existing gaps.● Maintaining the regulatory updates and report rollout to departments impacted.● Performing audits from all resources and cross-functional departments where applicable to resolve discrepancies.● Prevention of fraud and possible losses by ensuring proper usage of different internal accounts/GLs. ● Review accounting entries and settlement posting to forestall possible income leakages and losses or write off.● Reconciliation of product and channel-based transactions.● Insight sharing on product and platform development with Product Owners and Information Technology Team.● Review reconciliation processes on products, channels, and platforms● Communicating clearly across the standard bank group any discrepancy concerns and provide resolution in a timely and equitable manner within the guidelines of the bank policies and procedures, as well as regulatory Bodies. Show less

Reconcilation,settlement & Remittance

• Jul 2019 - Jun 2021

• Daily Reconciliation of banks collections accounts and settlement of funds to merchants.• Liaises with branches and service providers like Interswitch, NIBSS, E-tranzact, Remita, Pay-arena etc. On issues bothering on settlement and collections.• Tracking and reporting on POS trend, internet banking, web payment and mobile APP Transactions through our bank's channels.• Attend to customer's daily complaint and ensure resolution for continuous patronage and interface between service providers customers on internet banking.• Capture and maintain relevant metrics and KPIs in order to prepare review and analyze project surveys for MDs Report.• Ensure daily remittance of funds to FIRS and NCS and other collections on behalf of the government.• Sweep posting for all LASG accounts.• Generate enthusiasm and interest within the bank public sector for the advantages of integrating e-business solutions into business operations and seek out potential clients.• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.Achievements• Championed the implementation of the Central Bank of Nigeria's new TSA e-Collections fee and settlement framework for Stanbic IBTC Bank.• Participated in the design the implementation of payment platforms for State IGR collections• Beyond Excellence recognition award for good customer service. Show less

Frontline transaction risk officer/Business Development Executive

• Jul 2017 - Jul 2019

• Perform due diligence on inward and outward clearing cheques.• Perform mandate signature Review on inward clearing cheques.• Identifies, assesses and mitigates the risk both facing systems and business processes thereby minimizing the operational risk.• Consistently meets service level Agreements.• Preparation of Excel for clearing files and returned schedule for cheques to branches as advised by NIBSS.• Treatment of debits and return of unpaid clearing instruments.• Daily Reconciliation of All Clearing GLs' and posting of CBN settlement. Show less

Business Development Executive

• Mar 2015 - Oct 2015