Experience

BAT Computer Technologies LTD

• IT Services and IT Consulting
• 1 - 100 Employee

• Project Support Officer/Network Operations Center

  • Nov 2015 - Present

  Assist the project manager in the implementation of project plans.  Develop and maintain the project library, filings and reporting systems.  Setting up a system for recording project cost.  Setting up accounts for new users in the Network Operations Centre (NOC).  Opening and closing of trouble tickets.  Liaise with Field Support Engineers (FSE’s).  Co-ordinate Up to date project report and status.  Responding in a timely manner to service issues and requests.  Providing technical support to customers (over the phone). Communicating with customers to ensure quality service delivery.  Develop and support effective communication mechanisms between the project teams.  Ensure the agreed project management methods, standards, and processes maintained throughout the project lifecycle. Show less



pilot science company ltd

• engineer

  • Jul 2013 - Nov 2015