Business Analyst

• Apr 2021 - Present

Business Analyst - Operations Transformation

• Jun 2019 - Nov 2020

Led engagements with business stakeholders for documentation of business processes and elicitation of business requirements for new solutions; Developed Business Cases for various projects; Conducted gap analysis and remediation - review of existing processes and procedures and recommending and implementing solutions to address observed gaps; Improved the reporting of key performance indicators across the enterprise by implementing dashboards, using collaborative tools, automating reporting and improving data quality. Benefit realization tracking for newly deployed solutions.

Business Process Innovation & Automation

• Apr 2019 - Jun 2019

• Reviewed the customer onboarding process and automated the process of Bank Verification Number validation and Customer Screening which improved the processing time in Customer Onboarding by 40%.• Developed an onboarding strategy to align with the Bank’s digital strategy of ensuring that every customer is created on at least one (1) electronic channel.• Liaised with strategic business team leads to interface with vendors for design and timely delivery of business solutions within budget and agreed scope.• Served as a lead for the planning and execution of initiatives to enable SBUs to achieve their objectives through the effective use of technology.

Retail & Branch Operations Core Team Member

• Dec 2018 - Mar 2019

Business Analyst, Service Quality Assurance

• Aug 2016 - Nov 2018

Led meetings with business stakeholders to analyse and document business processes and elicit business requirements for deployment of new solutions affecting Branch Operations; Data Analysis & Reporting to drive the overall strategy of the Operations Division; Coordinated the monitoring and measurement of Branch Performance and review of customer feedback; Making recommendations based on Service Review to ensure the Directorate’s key objectives are achieved; Review of processes to ensure adherence to industry best practices; Preparation of various ad-hoc reports to support management decision making.

Team Lead, Expense Services

• Jan 2014 - Aug 2016

Ensuring accountability in the Banks Expense Management Process. Conducting monthly review of the Banks expense trend with a view to identify variations from the budget and apply budget control measures. Identification of avenues for cost savings; Generation of Reports and recommendations to guide management decision. Selected Achievements- Pioneered the implementation of paperless expense processing leading to an estimated cost savings of N28m in stationary and dispatch costs. This process has also improved turnaround time in the approval process, enhanced process efficiency and facilitated more accurate reporting of operational expenses. This involved the creation of an application with an approval workflow which also incorporates the use of scanned copies of supporting documents as opposed to the use of hard copies.- Generated monthly reports on expense trends and made recommendations on cost savings initiatives. This includes enhancing control on some expense heads, implementing limits on some expenses and defining an acceptable cost to income ratio.- Ensured adherence to the Banks Expense Management policy and compliance of each cost centre to the Cost to Income Ratio prescribed by the Bank.

Process Analyst – Central Processing Division

• Aug 2009 - Dec 2013

Involved in various tasks and assignments that were geared towards optimizing Banking and operational processes; Identifying opportunities to improve customer service experience, enhance operational efficiency and achieve cost savings in Bank Operations; Identifying risks in proposed banking models and developing risk mitigation strategies.Selected Achievements- Key inputs in the setup of the Centralized Processing Division which birthed the Centralized Customer Service Centre, the Term Deposit Booking Centre & the Upload Desk (Bulk Processing). Central Processing Division enabled the Bank adopt a shared services approach for centralized transaction procession which has significantly reduced operational costs and improved operational efficiency. - Reviewed and recommended modifications/addendums to the Banks Policies and Procedures to plug identified gaps and loopholes in existing policies and align the Bank to International Best practices. - Key inputs in the implementation of various Regulatory requirements. Notable among this includes the NUBAN Project, the CBN Cashless Initiative, the e-Reference Portal and most recently the Bank Verification Number (BVN) Project which seeks to create a unique means of Bank customer identification industry wide.- Member of the Operations Team involved in the seamless upgrade of the Banks Core Banking Application from Flexcube Retail Version 6.6 to Flexcube Universal Banking Solution (FCUBS) Version 12.0.1.- Assisted in the setting up of the Customer Verification Desk – A desk that centrally handles the KYC requirement of Customer Address Verification for the Bank. - Executed a number of projects including: Automation of Corporate Search Fee Processing, Automation of charges for ATM Issuance, Reference Letters and Valuation Fee Processing.- Conducted User Acceptance Tests for product/process enhancements E.g. Diamond Teller World, Flexcube Universal Banking Solution, Diamond Yello.