Olaniyi Ibraheem
Business Development Manager (Africa) at UBank Connect- Claim this Profile
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Bio
Credentials
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Conflict Resolution Foundations
LinkedInJun, 2022- Nov, 2024 -
Creating Success from Failures
LinkedInJun, 2022- Nov, 2024 -
Cultivating a Growth Mindset
LinkedInJun, 2022- Nov, 2024 -
Holding Your Team Accountable
LinkedInJun, 2022- Nov, 2024 -
Answering Tough Questions As A Leader
LinkedInMay, 2022- Nov, 2024 -
Having Career Conversations with Your Team
LinkedInMay, 2022- Nov, 2024 -
Managing Teams
LinkedInMay, 2022- Nov, 2024 -
Solution Sales
LinkedInMay, 2022- Nov, 2024 -
Building Trust
LinkedInApr, 2022- Nov, 2024 -
Having Difficult Conversations
LinkedInApr, 2022- Nov, 2024 -
How to Build Virtual Accountability
LinkedInApr, 2022- Nov, 2024 -
Problem Solving Techniques
LinkedInApr, 2022- Nov, 2024 -
20 Habits of Executive Leadership
LinkedInMar, 2022- Nov, 2024 -
Building and Managing a High-Performing Sales Team
LinkedInMar, 2022- Nov, 2024 -
Giving and Receiving Feedback
LinkedInMar, 2022- Nov, 2024 -
Interview Master Class
LinkedInMar, 2022- Nov, 2024 -
Retail Marketing Strategy
LinkedInMar, 2022- Nov, 2024 -
Product Management First Steps
LinkedInNov, 2020- Nov, 2024 -
Negotiating Your Leadership Success
LinkedInJul, 2020- Nov, 2024 -
Customer Experience: Journey Mapping
LinkedInJun, 2020- Nov, 2024 -
Customer Service: Problem Solving and Troubleshooting
LinkedInJun, 2020- Nov, 2024 -
Planning a Career in User Experience
LinkedInJun, 2020- Nov, 2024 -
Compliance solution company
DataproFeb, 2020- Nov, 2024 -
psmi
PSMI LtdSep, 2019- Nov, 2024 -
Diploma
New Horizons Computer Learning CentersSep, 2014- Nov, 2024 -
The Manager catalyst Program
Blanchard Research and Training IndiaFeb, 2022- Nov, 2024 -
Sales and Retail Marketing Cohort
ImpartaFeb, 2022- Nov, 2024
Experience
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UBank Connect
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United Arab Emirates
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Financial Services
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1 - 100 Employee
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Business Development Manager (Africa)
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Sep 2023 - Present
Dedicated to driving business growth and increasing market presence in emerging markets. Accomplished in developing and nurturing client relationships, identifying growth opportunities, and generating leads to achieve sales targets. Dedicated to driving business growth and increasing market presence in emerging markets. Accomplished in developing and nurturing client relationships, identifying growth opportunities, and generating leads to achieve sales targets.
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Cellulant
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Kenya
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Financial Services
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400 - 500 Employee
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Senior Retail Manager
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Jan 2023 - Oct 2023
I explore untapped opportunities and trends in the retail sector, crafting innovative digital ecosystems for sustainable growth.I nurture a dynamic sales pipeline, executing B2B & B2C strategies that unlock new sales opportunities in the retail space.Delivering top-notch customer relationship management, I provide expert advisory and business support to ensure utmost client satisfaction.Armed with valuable insights, I analyze growth data to drive strategic sales decisions and optimize performance.Market research across diverse verticals empowers me to position products, meeting specific B2B & B2C needs.Facilitating knowledge sharing and capacity building, I enhance customer engagement, negotiation skills, and strategic growth.I forge impactful business partnerships, driving growth and profitability for Retail businesses and SMEs.Closely monitoring payments, collections, and administration challenges, I deliver budget-friendly digital solutions.Skills: Startup Management, FinTech, Payments, Team Leadership, Interpersonal Skills, CRM, Sales & Marketing, E-Commerce, Critical Thinking, Digital Marketing.YTD - Q1 & Q2: $25.3M transaction volume | 100+ young professional OGAs/Supervisors spread across Nigeria. Show less
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Territory Retail Marketing Executive, Nigeria
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Oct 2021 - Feb 2023
-Implemented customer-centric strategies yielded set GRR and NRR for enterprise and Smb merchants.-Drove 30% MoM growth for existing merchants and 40% MoM growth for new merchants.-Achieved 80% daily activity rate on all merchants and 95% retention rate.-Onboarded new merchants within 24 hours of availability.-Oversaw operations of all merchants with 70% of OGA achieving the set Delta target.-Achieved 100% Merchants branding within 48 hours of availability. -Managed investment to revenue ratio set.-Analyzed sales data to identify opportunities for optimization.-Developed and coached team members to improve performance. Show less
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Customer Experience Team Lead, Nigeria.
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Mar 2021 - Nov 2021
• Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints, for all kinds of customer interactions, transactions, and engagements, from purchase to customer support.• Merchant Onboarding and Activation• Shaping the Cellulant Customer Experience strategy in a way that enables us to convert and retain more engaged and loyal prospective students, driving ROI and enabling the university to meet its recruitment targets• Liaise with internal teams such as marketing, sales, product development, account management, billing, finance, UX, etc. to ensure that gaps in the customer experience- irrespective of where they occur in the journey - are plugged• Research and project customers need for immediate and future adaptation by the solutions • Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered - help measure metrics such as NPS, CSAT, etc to gauge how the brand is performing on CX performance parameters• Take full ownership of key performance indicators relevant to particular stages of customer engagement and drive the development of a reporting/meetings framework and tracking of results• Mentoring team members for optimum performance Show less
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Channel Management and customer experience specialist
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Dec 2018 - Mar 2021
•Support Customer Journey and lifecycle.* Liaise with the marketing and Agikore team and send two targeted engagement messages MoM to our aggregators on insights, pieces of training, and necessary updates*Customer relationship management (using Freshdesk) ticket assignment and management, Ticket Resolution, Escalation of issues to the appropriate units for Resolution, Ticket Closure)*Customer Engagement ( Using Freshchat) Using social Media; with Cellulant clients via Instagram, Twitter, Facebook, Whatsapp, Bot Conversation, and Email. •Provide excellent customer experience across channels (Provide resourceful information, procedures and enlighten customers on existing and new products initiatives as applicable for customer retention)•Ensure full utilization of all escalation channels for issue resolution*Maintain an average of 2 hours first response time for all enquires *Maintain an average of 6 hours resolution time for all inquiries*Reach a 95% Resolution SLA on all issues *Reach of an 80% First Response Resolution SLA(Analyze, log, resolve and ensure prompt resolution of both technical and marketing issues on the network platforms are resolved within SLA-Service Level Agreement)•Grow customer adoption and usage across platforms•Drive retainment of agents and customers *Ensure all CA's, FP's and logistics partners are onboarded within 24hours upon account creation*Drive regulatory compliance by ensuring 100% KYC documentation for all newly onboarded customers/old customers •Deliver 100% Kyc on all bankers • Recommend system modifications to reduce user problems (Track, monitor and provide feedback on new/existing products and services defects to product managers for Business Intelligence Purposes)•Participate in various projects as requested• Deliver a level of service that meets or exceed service level agreement (SLA) requirements Show less
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BIOKEN LABORATORIO LIMITED
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Kaduna
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Laboratory Specialist ( Microbiologist)
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Mar 2018 - Nov 2018
*Conducting and supporting scientific investigations and experiments *Planning, setting up and undertaking controlled experiments and trials *Recording and analyzing data *Demonstrating procedures *Collecting, preparing and/or testing samples *Maintaining, calibrating, cleaning and testing sterility of the equipment *Providing technical support *Presenting results to senior staff *Writing reports, reviews and summaries *Keeping up to date with relevant scientific and technical developments *Supervising staff *Carrying out risk assessments *Ordering and maintaining stock and resources Show less
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Sales Manager
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Feb 2014 - Dec 2017
*Manage Pharmacy Staff. ... *Oversee Prescriptions. ... *Consult with Patients. ... *Administer Immunizations. ... *Adhere to Controlled Substance Laws. ... *Consult with Physicians. ... *Open and Close Pharmacy. ... *Maintain Protocols. *Manage Inventory *Manage Pharmacy Staff. ... *Oversee Prescriptions. ... *Consult with Patients. ... *Administer Immunizations. ... *Adhere to Controlled Substance Laws. ... *Consult with Physicians. ... *Open and Close Pharmacy. ... *Maintain Protocols. *Manage Inventory
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Education
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2019 - 2019
project & safety management insstitute
diploma, Logistics, Materials, and Supply Chain Management -
2019 - 2019
New Horizons Computer Learning Centers - Englewood
Diploma in web development, Web development
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