Experience

NairaBET

• Nigeria
• Gambling Facilities and Casinos
• 1 - 100 Employee

• • Jan 2021 - Present

  Addresses all incident reports, service requests, change notifications through necessary communications channelsRespond to user inquiries, assess problems and issues related to the retail betting applicationsResolution of emerging issues for new users being newly onboarded into the systemCarry out random and periodic spot-checking on retail betting accounts for fraudulent activitiesTesting of new retail products before being deployed and launched for use by agentsTrain new associates on operational skills for the retail arm of the businessLiaising with team leads, operatives, and third parties to gather information and resolve issues as it comes upMaintaining up-to-date knowledge of industry developmentsMonitoring backend operations to improve quality, minimize errors, and track operative performance.Work hand-in-hand with other units to manage and maintain the daily operations of the Business Coaching Show less

• • Apr 2020 - Dec 2020

  Identifying fraudulent betting patterns by providing analytical data to support decisions and enhance business growth making use of the PowerBI software for analytical performance and identifying business trends on a daily, weekly, quarterly basis or as the occasion may arise

• • Apr 2019 - Mar 2020

  Determine fraudulent activity and act according to internal agreed proceduresPerform checks on customers withdrawals based on risk levelsConduct effective investigations on customers betting behaviour and detect link connections between themEnsures that the final product information disseminated observes the company's quality standards



Nairabet.com

• • Apr 2016 - Mar 2019

  Schedule pay runs based on standard company payment termsAttending to issues of customers complaints, calls, emails, and chats concerning payment while ensuring timely payment of winnings is achievedParticipation in monthly and quarterly training and meetings for the payment team to keep them updated on new procedures and developments.Update and maintain vendor database in a timely mannerPerform reconciliations including customers statement reconciliations, credit card reconciliations, and moreSupport the month-end process by providing supporting documentation for month end journals Show less

• • Apr 2015 - Mar 2016

  • Scheduling and uploading of shift schedule for cashiers in all Nairabet owned shops• Monitoring and keeping records of staff attendance for monthly grading and key performance index• Ensuring that staff adhere strictly to the rules of clocking and attendance• Designing and modification of shift templates for all regions• Scrutiny of daily attendance violations and other forms of misconduct and forwarded to appropriate quarters.• Setting up of new outlets and existing ones remotely as time clock location for monitoring• Communicating with Regional Managers via emails and phone calls regarding operational issues. • Weekly preparation and documentation of shop reports and expenses as at when neededAttracts potential customers by answering product and service questionsAttend to and resolve customer’s queries via email, chats, and telephone conversationsReach out to customers and verify account information as seen on the platform Show less



Oyo State Data Management Centre

• Ibadan, Oyo State

• Data Entry Agent

  • May 2014 - Feb 2015

  • Entering vital information or data into the database of the agency • Maintaining proper records of the data collected • Giving a daily up-to-date report to the supervisor for assessment • Entering vital information or data into the database of the agency • Maintaining proper records of the data collected • Giving a daily up-to-date report to the supervisor for assessment



The Daniels International School(NYSC)

• Abeokuta, Ogun

• Subject Matter Teacher

  • Mar 2013 - Feb 2014

  • Teaching of subject matter (Agricultural Science), preparing of lesson note, and setting of examination questions. • It also entailed the assessment and grading of results • Planning, Implementation and coordination practical lessons and projects for the students • Teaching of subject matter (Agricultural Science), preparing of lesson note, and setting of examination questions. • It also entailed the assessment and grading of results • Planning, Implementation and coordination practical lessons and projects for the students