Experience

FairMoney

• France
• Financial Services
• 500 - 600 Employee

• Collections Specialist

  • Jan 2023 - Present

  Advise customers on payment options and suggest methods of payment. • Contacts delinquent customers via telephone,chats,and text to agree debt recovery plans and follow up as appropriate. • Using knowledge and initiative to reach an amicable solution in recovering debts from clients • Establishes repayment schedules,monitoring repayment of debts,and adherence by debtors to instalment schedules. • Negotiate suitable payment plans with customers. • Listens actively to customers and ensure the conversation is collection driven. Show less



MoneyInMinutes Finance Company Limited

• Lagos, Nigeria

• Customer Care/Collections Officer

  • Apr 2022 - Dec 2022

  Answer inbound calls and make outbound calls, and emails to address customers' questions, requests and issues. Act as a product expert to ensure the information given to customers is accurate, up-to-date and strategic. Record customer interactions in the internal system for cross-functional awareness and relationship development. Advise customers on payment options and suggest suitably payment methods. Contact delinquent customers to inform them about their overdue loans via telephone and other varied communication channels and ensure the conversation is collection driven. Empathize with and prioritize customer needs, escalating issues to the internal teams as appropriate. Assist customers with any queries they may have via calls, emails, and chats. Demonstrate ownership in documenting and resolving customers' issues. Show less



lakemfa.com

• Nigeria
• Online Audio and Video Media
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2020 - Mar 2022

  Making outbound calls and receiving inbound calls promptly. Escalating complex requests through appropriate channels Followed up with customers to ensure the resolution Handled dissatisfied customers politely and professionally. Giving product information to customers to increase sales via varied communication channels. Vast knowledge of customer relationship management software in getting customer feedback. Resolves customers' enquiries, suggestions and complaints via phone, emails and other communication channels Show less



Irokotv Partners Limited

• 24,Association avenue, ilupeju, lagos

• Telesales Executive

  • Aug 2019 - Dec 2019

  Gave product information to customers to increase sales via varied communication channels Placed phone calls to potential customers to educate them on products and services offered. Gave customers the best options for their purchases. Resolved customers' inquiries, suggestions, and complaints via phone, email, and other communication channels. Created a welcoming environment and provided excellent customer service including learning about products. Handled dissatisfied customers politely and professionally. Tracked and followed up on all customer requests promptly. Compiled report on overall customer satisfaction. Show less