Data Analyst

• Jan 2023 - Present

System Administrator

• Mar 2018 - Present

• Evaluate the performance of computer systems and networks devices • Manage the design, installation, and management of network servers and technology tools • Implements effective security measures to protect data and software • Deliver technical support to resolve all issues for all users • Ensures security and efficiency of IT infrastructures through access controls, backups and firewalls • Conducts onboarding, including administering email and user accounts • Perform hardware upgrades to keep up with industry standard and security protocols • Research new technologies and provide training to staff across all departments to optimize productivity Show less

Information Technology Support Administrator

• May 2017 - Feb 2018

Conduct regular monitoring and reviews of system usage to ensure that employees use equipment appropriately Oversaw daily computer system performance and maintenance. Coordinated training and education of personnel Implement effective security measures to protect data, software, and hardware Responsible for the supervision and management of 25 employees in very busy, fast-paced settings Mastered multiple administrative roles including business acumen trainer, hiring and training coordinator, supervisor, customer assistant supervisor, operations manager, customer experience manager, customer solutions manager and sales manager Show less

Information Technology Support Officer

• May 2016 - Apr 2017

• Planning and undertaking scheduled maintenance upgrades • Troubleshooting system and network problems and diagnosing and solving hardware or software faults. • Keeping inventory of IT equipment, IT consumables and other IT supplies. • Planning and undertaking scheduled maintenance upgrades • Troubleshooting system and network problems and diagnosing and solving hardware or software faults. • Keeping inventory of IT equipment, IT consumables and other IT supplies.