Information Technology Support Engineer

• Oct 2022 - Present

Perform day-to-day, helpdesk support tasks such as assisting staff to setup/troubleshoot their hardware, reset passwords, etc. Execute software installations and perform necessary software updates. Identify performance problem with assigned equipment, coordinate and schedule maintenance, and recommend alternate hardware options. Setup new user's staff ID, workstations, security requests and administrative support. Maintain IT system, diagnose hardware and software condition. Coordinate, evaluate, and adjust operations schedules for client works such as typing, data entry, portal registration etc. Act as liaison on technical matters between the operations division and applications/systems analysts, client representatives and other appropriate staff. Manage all digital assets in the company. Show less

Technical Support Engineer

• Oct 2022 - Present

Handle inbound support issues.Handles phone calls, emails, web and chat AppWork as an intermediary between vendors and the company.

IT Support Engineer

• Oct 2022 - Present

Technical Support Specialist

• Nov 2021 - Oct 2022

Google Workspace Administration. Windows Server Administration Active Directory Domain Services Digital asset management. Database management & administration. System maintenance, configuration & general technical support. System networking and infrastructure management. Router configuration, Software testing, deployment & Support. Data Security & Integrity. Customer support & relationship management. Google Workspace Administration. Windows Server Administration Active Directory Domain Services Digital asset management. Database management & administration. System maintenance, configuration & general technical support. System networking and infrastructure management. Router configuration, Software testing, deployment & Support. Data Security & Integrity. Customer support & relationship management.

L1 Support Agent

• Dec 2020 - Jun 2021

Completed training programs targeted at optimum customer success and customer experience. Participated & completed training programs on digital products (e.g GFI Archiver, Fogbugz, e.t.c) Worked with zendesk suite to provide product support and respond to customers' inquiries. Performed root cause analysis and general troubleshooting. Resolved customer issues using deep knowledgebase research, issue reproduction software, agent scripts, additional probing questions and personal expertise. Show less

Customer Success Representative & Business Developer

• Dec 2019 - Nov 2020

Met with existing customers and prospects to present potential opportunities, discuss business needs and recommend optimal solutions. Beat sales goals and duration deadlines and increased client retention by 20%. Followed up ongoing and finished projects to ensure optimum customer success and customer experience. Met with existing customers and prospects to present potential opportunities, discuss business needs and recommend optimal solutions. Beat sales goals and duration deadlines and increased client retention by 20%. Followed up ongoing and finished projects to ensure optimum customer success and customer experience.

Graduate Architect

• Nov 2018 - Oct 2019

Support Team Lead

• Jul 2017 - Aug 2018

Facilitated software maintenance for company staff. Supervised and managed a six-man support team on the "N- POWER" Nigeria project. Produced Excel spreadsheet reports on daily customer complaints for my manager. Produced solutions to customer issues related to organization's system and software; working closely via phone, email, live chat, and web teleconference. Facilitated software maintenance for company staff. Supervised and managed a six-man support team on the "N- POWER" Nigeria project. Produced Excel spreadsheet reports on daily customer complaints for my manager. Produced solutions to customer issues related to organization's system and software; working closely via phone, email, live chat, and web teleconference.

Summer Intern

• Mar 2016 - Jun 2016

Architectural Design and Site Supervision. Architectural Design and Site Supervision.