Experience

Harvesters International Christian Centre

• Religious Institutions
• 1 - 100 Employee

• Program Coordinator

  • Mar 2023 - Present

  Help complete communications for the center (social media, emails, thank-yous, newsletters, etc.) Help with the planning and implementation of activities in the community to sign up youth for program and connect them to the local church. Ensure the site they’re visiting is clean and free from safety hazards. Ensure that policies and procedures of the ministry are being followed, including disciplinary procedures and behavior management. Assist in building relationships with the community’s schools Assist Youth Managers in communications with volunteers Fill in for any VLT roles/duties that need to be filled during program. Help with program prep and weekly reports needed. Visit and participate in any community events that will help promote program growth. Show less



CENTRAL ELECTRIC & UTILITIES

• Nigeria
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• • Aug 2020 - Aug 2022

  Worked with project teams to define realistic scope, deadlines and budgets.Maximized communication and transparency between clients, internal departments and stakeholders.Maintained project schedules by managing deadlines and adjusting workflows to suit.Coordinated access arrangements and project instructions with multiple teams.Coordinated large-scale, complex projects worth 165Billion naira.Developed organizational policies for administrative oversight and internal controls.Led and managed administrative staff to maintain smooth daily operations.Represented organizations at seminars, conferences and business events.Translated senior management directives into actionable front-line policies and implemented changes with staff.Handled negotiations with outside vendors and service agencies to meet group needs.Investigated issues affecting group operations, prepared reports and helped correct problems.Created classification systems to manage archives.Enhanced project transparency and accountability with rigorous evaluation and record-keeping.Conducted risk assessments and communicated health and safety procedures to protect staff and stakeholders. Show less

• • Jul 2018 - Aug 2020

  Ordered and maintained office stationery supplies, including ink cartridges, toner and paper.Established efficient, dependable administrative teams by providing ongoing career acceleration opportunities.Handled diary management for smooth-running administration processes.Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.Provided administrative support to 15 employees for 2 years.Professionally documented minutes of Management meetings using recorder and internally generated meeting template.Provided personal assistance to CEO by performing travelling Itinerary.Efficiently documented and filed confidential Business records.Developed and improved administrative procedures for team of 15.Prepared budgets and analyzed data for management team.Created, followed and updated various office management systems and procedures periodically.Maintained records of employee files, staff office space, booking of conference rooms, office keys, parking space, office phones, company credit cards, company cars and accommodation. Show less



Matt O'Bell Limited

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing Executive

  • Apr 2018 - Jul 2018

  Analyzed usage patterns to understand how 50% of customers interacted with products and services. Trained high-performing marketing and sales teams. Plans and coordinates marketing activities identify potential customers Reach out to prospective leads. Develop marketing campaigns for social media. Meet-up with lead target. Accurate test carried out on all business solution modules create Analyzed usage patterns to understand how 50% of customers interacted with products and services. Trained high-performing marketing and sales teams. Plans and coordinates marketing activities identify potential customers Reach out to prospective leads. Develop marketing campaigns for social media. Meet-up with lead target. Accurate test carried out on all business solution modules create



CrimsonBow Sickle Cell Initiative

• Nigeria
• Non-profit Organizations
• 1 - 100 Employee

• Program Officer

  • Sep 2017 - Dec 2017

  Securing 30% of project funding from institutional funders. Management of contracts with institutional donors. Monitoring and evaluation and reporting on programme. Sharing programme impact and lessons. Policy analysis and development. Building relationship with strategic customers. Delivered charity events to maximize donations. Performed administrative duties relating to fundraising research, data and finance. Prepared strategic and communications plans for fundraising activities. Show less



MTN Nigeria

• Nigeria
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Aug 2011 - Oct 2015

  De-escalated objections and disputes professionally to maintain customer satisfaction. Improved customer retention by 96%, through service and account management. Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback. Investigated customer queries and responded within defined SLAs. Followed up on unresolved customer issues to research and correct problems. Shared customer feedback and suggested improvements to enhance team performance. Managed high-volume customer queries simultaneously through effective multitasking. Worked with call handling technology to respond to increased customers within target timeframes. Answered 100+ telephone calls per day with professionalism. Completed thorough documentation in CRM for each enquiry. Advised customers on availability, pricing and location of products. Resolved customer complaints following guidelines and referred complex inquiries to team leaders. Show less