Human Resources & Administration Manager

• Sep 2021 - Present

Human Resources & Admin Manager

• Jul 2017 - Aug 2021

• Coordinated the manpower planning process quarterly to ensure the company is neither understaffed or overstaffed, both numerically and skill wise.• Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.• Collaborated in re-defining organization's mission and vision statements for use by all employees. • Co-ordinated the recruitment process of staff from identifying the manpower need, to defining job descriptions, administering online assessment, identifying qualified talent and onboarding.• Planned and co-ordinated the employee onboarding process and orientation to foster positive attitude toward company goals and to ensure new staff are inducted and well-informed on the company’s profile and culture. • Conducted background checks, reference checks and document verification for new and old employees.• Management of staff benefits plans such as pension, promotions, transfers, performance reviews, terminations, and employee statistics.• Advised management in appropriate resolution of employee relations issues• Supervised the weekly and monthly staff performance appraisal. • Managed the deployment and usage of the HRIS • Co-ordination and management of the payroll process

HR, Admin & Business Development Executive

• Jun 2016 - Jun 2017

Employee Management- General office administration- Managed the recruitment and onboarding of employees- Bridged management and employee relations by addressing demands, grievances or other issues- Communicated and enforced company policies across employees- Oversaw the hiring, onboarding and training of employees- Administered and monitored benefit programs- Worked with the MD to strategically plan valuable HR changes and subsequently take action to implement them Business Development Identified potential clients, and the decision makers within the client organization to make contact with them through letters or proposals.  Worked with the ED of Business Development, map out appropriate sales and marketing strategies for the business.  Worked within the team to develop proposals that speaks to the client’s needs, concerns, and objectives.  Participated in pricing the solution/service.  Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.  Present to and consult with senior level management on business trends with a view to developing new services, products, and distribution channels.  Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.

SENIOR ADMIN/HR EXECUTIVE

• Jan 2014 - Jan 2016

-Staff Management : Sourcing, recruitment and selection of new staff-Measurement of staff performance using the balance scorecard -Managed the on-boarding process, probation and confirmation processes-Identified training interventions to bridge knowledge and skills gaps of employees -Managed staff records, employee grievances, employee welfare schemes and conflict resolution -Developed standard job descriptions for positions within the organization structure to show job duties, responsibilities and key performance indicators -Discipline of erring staff-Preparation of human resources manual ie, staff handbook-Assisted in ensuring the organization conforms to local laws, specifications, policies and regulations.-Providing the necessary support systems for payroll requirements

Customer Service & Admin Executive

• Jun 2012 - Mar 2013

-Manage the telephone switch box by receiving calls, taking down customer complaints and assigning to the respective department - Receiving visitors and clients -Prepare the monthly budget and ensure compliance -Monitoring, ordering and disbursement of office supplies such as stationeries, furniture, gadgets and subscriptions -Keeping records of all transactions and documentations both inward and outward -Preparation of the balance scorecard for all staff for monthly performance appraisal

Customer Care Representative

• Sep 2011 - Jun 2012

-Dissemination of information on MTN products and services - Sales of devices such as blackberry phones, android phones, tablets, MTN hynet and other browsing devices- Strategic Sales planning to meet up with monthly targets - Preparation of daily sales report -Resolving of complaints and queries related to MTN Nigeria products and services using the Siebel CRM application -Resolving data issues on blackberry devices, fast link modems an mobile phone configuration -Dissemination of information on MTN products and services - Sales of devices such as blackberry phones, android phones, tablets, MTN hynet and other browsing devices- Strategic Sales planning to meet up with monthly targets - Preparation of daily sales report -Resolving of complaints and queries related to MTN Nigeria products and services using the Siebel CRM application -Resolving data issues on blackberry devices, fast link modems an mobile phone configuration

Personal Assistant to CEO

• Feb 2010 - Sep 2011

-Intermediary between the CEO and other management staff and visitors -Planning and managing the CEO's daily itinerary -Flight booking and Reservations- Raising and signing of memos on behalf of the CEO - Preparation of documentations and requirements for securing projects and bids -Intermediary between the CEO and other management staff and visitors -Planning and managing the CEO's daily itinerary -Flight booking and Reservations- Raising and signing of memos on behalf of the CEO - Preparation of documentations and requirements for securing projects and bids

Front Desk Officer

• Jan 2009 - Sep 2009

-Receive all visitors, clients, contractors and externally located staff- Manage all incoming and outgoing correspondence by recording and dispatching them-Manage the telephone switch box consisting of six lines by receiving, making and transferring calls - Analysing of the staff log book monthly and reporting to the Human Resources Manager -Responsible for keeping the reception area neat, comfortable and presentable enough to enhance the corporate image and social status of the company

Personal Assistant to CEO

• Feb 2008 - Jan 2009

-Planning of the CEO's daily itinerary -Intermediary between the CEO and other management staff -Manage visitor's demands so as to avoid unnecessary contact with the CEO -Preparation of documents required for obtaining credit facilities from banks - File and documents management -Raising and signing of memos on behalf of the CEO -Planning of the CEO's daily itinerary -Intermediary between the CEO and other management staff -Manage visitor's demands so as to avoid unnecessary contact with the CEO -Preparation of documents required for obtaining credit facilities from banks - File and documents management -Raising and signing of memos on behalf of the CEO