Olaf Schwalm

Head of Cloud Innovation and Solutions at Neos IT Services GmbH
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Contact Information
us****@****om
(386) 825-5501
Location
DE
Languages
  • German Native or bilingual proficiency
  • Portuguese Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Professional working proficiency
Skills

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Credentials

  • Strategic Thinking
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Aug, 2022
    - Nov, 2024
  • Azure fundamentals
    Microsoft

Experience

  • Neos IT Services
    • Germany
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Head of Cloud Innovation and Solutions
      • Aug 2018 - Present

      Driving business value of Public and Hybrid Cloud adoption for enterprise customers. Establishing a mature cloud practice at Neos, commited to deliver cloud services for mission critical IT, be it DevOps, landing zones, migration planning and execution or continuous improvement.

    • Head of Service Delivery
      • Jun 2016 - Jul 2018

      Headed Service Management, IT Architecture and Project Management, driving business efficiency and company profitability to increase by 12% yoy.

  • Telefónica Germany
    • Germany
    • Telecommunications
    • 700 & Above Employee
    • Head of Application Support
      • Jan 2013 - May 2016

      Accountable for the performance and availability of IT Services and Core Applications in B2C mobile pre-paid, post-paid, landline for B2C, B2B and B2P business units. Accountable for IT Service Management and Assurance, establishing and maintaining a trustful relationship between IT and Business.

    • Telefónica Talent Program for Managers / Manager M2M Applications
      • Jul 2011 - Dec 2012

      Developed stragic and technical scenarios for the connection of the global Machine-to-Machine (M2M) Platform of Telefónica Digital to the mobile network as well as Business Support Systems of Telefónica Germany and o2 Czech Republic. Evaluation of global SIM and Czech SIM in roaming mode for German M2M business cases.

    • Leiter Business Application Management
      • Nov 2008 - Jun 2011

      Built a team of Application Managers in the B2B unit, delivering tailored applications in a integrated and cost-effective manner. Reponsible for the entire lifecycle of applications, from requirements management and development to decommissioning. Established the role of Application Managers for CRM, Customer and Partner Portals as well as web shops.

    • Senior Application Manager
      • Jan 2006 - Oct 2008

      CRM Application Owner for 1.000 users in Sales, Marketing, Service and Partners of Corporate Business Unit. Key features were the advanced address and territory management, integration of mobile and landline offer approval process processes and master data management.Award: o2 Excellence Award

  • Sensix AG
    • Software Development
    • 1 - 100 Employee
    • CRM Professional Services Consultant
      • 2004 - 2005

      Consultancy, Implementation and Operation of CRM systems from marketing.manager, Siebel and bespoke tools for enterprise customers in Germany Consultancy, Implementation and Operation of CRM systems from marketing.manager, Siebel and bespoke tools for enterprise customers in Germany

  • IXOS Software AG
    • Software Development
    • 1 - 100 Employee
    • Project Management Specialist
      • 2003 - 2004

      project management and user training for MySAP CRM global solution project management and user training for MySAP CRM global solution

Education

  • Universidade Paulista
    Administração de Empresas com Ênfase em Análise de Sistemas, Business Informatics, Wirtschaftsinformatik
    1996 - 2000

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