Experience

Calabrio, Inc.

• United States
• Software Development
• 400 - 500 Employee

• Territory Sales Manager DACH

  • Nov 2022 - Present

  Leipzig, Saxony, Germany



Extreme Networks

• United States
• Software Development
• 700 & Above Employee

• Account Executive

  • Mar 2018 - Oct 2022

  Frankfurt am Main und Umgebung, Deutschland



Cyara

• United States
• Software Development
• 200 - 300 Employee

• Senior Sales Director DACH & BeNeLux

  • May 2016 - Feb 2019

  Frankfurt Am Main Area, Germany Responsible for the sales of the Cyara solution portfolio within the DACH market. Looking after customers and partners to help them providing the best omni-channel Customer Experience in their Contact Centers. Cyara is the world's market leading provider of an omni-channel customer experience testing and monitoring platform. Founded with a focus on making its customers successful, Cyara enables rapid innovation of the customer experience to achieve better customer outcomes while… Show more Responsible for the sales of the Cyara solution portfolio within the DACH market. Looking after customers and partners to help them providing the best omni-channel Customer Experience in their Contact Centers. Cyara is the world's market leading provider of an omni-channel customer experience testing and monitoring platform. Founded with a focus on making its customers successful, Cyara enables rapid innovation of the customer experience to achieve better customer outcomes while dramatically reducing the cost of development and testing and minimizing the risk of exposing customers to poor customer experiences. The Cyara Platform provides a foundation for organizations designing and testing the customer experience throughout the testing lifecycle, across all customer interaction media, and across the entire technical architecture. Typically Cyara customers innovate 40 to 70% faster than their peers, and reduce the time and expense for testing their software by a third or more compared to manual testing while providing better test coverage to identify and correct issues in their customer experience environment. In addition to testing, Cyara also provides active monitoring of the customer's environment. From self-service applications through to the agent desktop, Cyara provides leading-edge solutions to some of the most recognizable brands in the world. Every day, millions of flawless customer interactions are delivered by organizations utilizing the Cyara Platform. Show less



IR

• Australia
• Software Development
• 100 - 200 Employee

• Account Manager Continental Europe

  • Feb 2015 - Apr 2016

  Frankfurt Am Main Area, Germany Responsible for IR Prognosis sales in Continental Europe - Developing and executing business plans for AVAYA and Dimension Data in CE - Build pipeline with AVAYA & Dimension Data account teams - Achieving all revenue targets and objectives in line with the business plans - Reporting business trends and area performance to the Head of Channels CE and the MD for CE - Developing channel sales strategies for AVAYA and Dimension Data - Develop and execute required Channel approach



Arkadin Germany GmbH (an NTT Company)

• UC & Video Solution Sales Specialist Continental Europe

  • Apr 2013 - Jan 2015

  Frankfurt Am Main Area, Germany Responsible for UC and Video Conferencing Sales Activities in Continental Europe - Definition of Video/UC offerings in regards to Dimension Data and NTT Coms - Launch of Video & UC offering in Europe (based on Vydio and Microsoft S4B) - Develop Business plans and strategies - Responsible for developing a portfolio of accounts through new business development as well as cross- and up-selling to current accounts - Managing the sales process for new prospects and current customers… Show more Responsible for UC and Video Conferencing Sales Activities in Continental Europe - Definition of Video/UC offerings in regards to Dimension Data and NTT Coms - Launch of Video & UC offering in Europe (based on Vydio and Microsoft S4B) - Develop Business plans and strategies - Responsible for developing a portfolio of accounts through new business development as well as cross- and up-selling to current accounts - Managing the sales process for new prospects and current customers, from the initial contact through to closure - Dealing with customer enquiries face to face - Reporting business trends and area performance to the Management Show less



Polycom

• United States
• Telecommunications
• 700 & Above Employee

• Manager Sales/System Engineering Central Europe

  • Apr 2011 - Mar 2013

  Munich, Bavaria, Germany Responsible for the Team Lead of Polycoms Solution Architects and Sales Engineers/Consultants within the Central European Region. Defining Processes rolled out globally to enhance Polycoms technical sales strategy and capabilities. Transformed the Central Europe System Engineering Group into a successful Sales Engineering Team providing consultancy services to large enterprises within the market. Implemented strategies to reach trusted advisor status at partners and customers. Strong in… Show more Responsible for the Team Lead of Polycoms Solution Architects and Sales Engineers/Consultants within the Central European Region. Defining Processes rolled out globally to enhance Polycoms technical sales strategy and capabilities. Transformed the Central Europe System Engineering Group into a successful Sales Engineering Team providing consultancy services to large enterprises within the market. Implemented strategies to reach trusted advisor status at partners and customers. Strong in competitive analyses, solution selling, process development and strategic thinking.

• Senior Systems Consultant Global Accounts

  • Apr 2010 - Mar 2011

  Munich, Bavaria, Germany As Senior Systems Consultant Global Accounts I am responsible for highly complex Solution and Network Designs, Consulting and definition of Telepresence and Video Conferencing Solutions for Polycoms Global Accounts.



Convergys (formerly Intervoice)

• Channel & Alliance Sales Manager - International Markets

  • Dec 2006 - Mar 2010

  Wiesbaden Area, Germany Channel & Alliance Management for Enterprise solutions of Intervoice at Convergys. Responsible for Target achievement throughout the region assigned (EMEA & APAC). Interface between Product Management, R&D, High Touch Sales, Senior Management and our Value Added Resellers and Alliance members. Business planning, Partner acquisition, Management escalation, Product definition, Strategic partner development. Comprehensive experience in IVR, ACD, PBX and other Call Center Technology areas as CRM… Show more Channel & Alliance Management for Enterprise solutions of Intervoice at Convergys. Responsible for Target achievement throughout the region assigned (EMEA & APAC). Interface between Product Management, R&D, High Touch Sales, Senior Management and our Value Added Resellers and Alliance members. Business planning, Partner acquisition, Management escalation, Product definition, Strategic partner development. Comprehensive experience in IVR, ACD, PBX and other Call Center Technology areas as CRM, CCM and so on.

• Manager Sales Engineering MEA

  • Aug 2004 - Nov 2006

  UAE/Dubai Managed 5 Sales Engineers/Solution Architects • Planning of resources and training • Realization of internal trainings for new products • Preparation of Management summaries • Opportunity tracking Selected achievements: Defined offer process for EMEA, increased efficiency of Sales Engineers, decreased turnaround times about 40% in average



WTG Technologies

• Regional Sales Manager

  • Aug 2002 - Jul 2004

  Frankfurt Am Main Area, Germany Responsible for staffing and operations of the Frankfurt Office, coordination of the company’s AVAYA partnership and the participation in the WorldStone company approach. Responsible for the company’s sales activity within the Germany based US Armed Forces and the Enterprise business in southern Germany. Active part as one of the founders of the AVAYA-Partners Group of Company’s called WorldStone Ltd.



Telefonbau Fiebig & Team

• AVAYA Team Leader

  • Oct 1998 - Jul 2002

  Managed the technical AVAYA Team (18 people) of the biggest AVAYA partner company in Germany. Responsible for the AVAYA and erytel (Wittness) partnership development within Fiebig & Team.