Oladipupo Olowofusi

Project Support Officer at The Ladder Back Down
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Contact Information
us****@****om
(386) 825-5501
Location
United Kingdom, UK

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Credentials

  • Certified Change Management Professional
    APMG International
    Dec, 2022
    - Nov, 2024
  • Agile Project Management Foundation
    APMG International
    Jul, 2022
    - Nov, 2024
  • PRINCE2® Foundation Certification Training
    PeopleCert
    Jun, 2022
    - Nov, 2024
  • Agile Project Management Practitioner
    APMG International
    Dec, 2022
    - Nov, 2024

Experience

  • The Ladder Back Down
    • United Kingdom
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Project Support Officer
      • Jun 2023 - Present

      * Create, maintain, and update project documents, including project plans, schedules, budgets, risk registers, and other relevant documentation. * Monitor project tasks, milestones, and deliverable, and generate regular progress reports for project managers and stakeholders to assess project health and identify any potential issues. * Assist in resource allocation, tracking, and coordination, ensuring that the right people, equipment, and materials are available for the project's needs. * Organize and facilitate project meetings, including preparing agendas, capturing meeting minutes, and tracking action items and decisions. * Offer ad hoc support to project managers and team members as needed, helping with various tasks to ensure the project's overall success. Show less

  • NatWest Group
    • United Kingdom
    • Banking
    • 700 & Above Employee
    • Customer Service Associate
      • Aug 2022 - Nov 2022

      • Collaborated with multiple internal and external stakeholders to ensure they were informed of any process changes• Effectively managed time and tasks within the team, handling a variety of tasks through effective collaboration• Developed and implemented customer service strategies to reduce wait times while maintaining operational efficiency of consumer requests• Handled challenging calls with resilience and kindness, especially when resolving complaints, to ensure impeccable customer service and contribute to a high customer retention rate• Maintained customer satisfaction through innovative techniques that responded to customer demands• Responded to customer calls promptly and efficiently, including taking mortgage redemption and lump sum payments• Located and collated various information, used data visualisation tools, and other methods/tools to present new processes and procedures in change form meetings with various stakeholders. Show less

    • Customer Service Associate
      • Aug 2022 - Nov 2022

      Pick customers calls,

  • Christ Like Assembly
    • Akure, Ondo State, Nigeria
    • Project Manager
      • Jan 2017 - Jan 2022

      * Conducting gap analysis and developing process map sequences and steps on various projects. * Analysis and management of business and project risks, including the creation of contingency plans for risk mitigation. * Managing project resources to ensure that project outcome conforms to quality, time and boundary stipulations. * Maintain project schedules for the monitoring of project budget and plan by reporting on actuals against forecast on MS Project. * Leading the management of risks, issues and changes by assessments, reports, RAID logs, stakeholder engagement in order of priority. * Developed and presented progress reports to the PM board. * Implemented project communication plans in collaboration with functional teams. * Organizing and facilitating project meetings including being responsible for document configuration management. * Spearheading a team to develop a strategic framework and user stories by requirement gathering using prototyping, process modelling, document analysis, brainstorming and various methodologies. Show less

  • The Chartered Institute of Customer Relationship Management
    • Nigeria
    • Higher Education
    • 1 - 100 Employee
    • Project Manager
      • Feb 2015 - Dec 2016

      * Manage the delivery of every projects and tasks. * Monitor Project Progress and Set Deadlines * Ensure project objectives and schedules are achieved on time and to budget * Support the project team in the assessment, procurement or development, and delivery of Projects. * Support the project team in the management of the project portfolio. * Reporting to the Programme Manager and accountable for the detailed planning and delivery of projects. * Advise and support the Project team on a broad range of technical and clinical project tasks, highlighting issues, developing options-based solutions and take appropriate actions to ensure successful results. Show less

Education

  • Ekiti state university
    Bachelor of Education - BEd, Educational Management
    2004 - 2010
  • Chartered Institute of Customer relationship Management
    Associate membership, Customer Service Management
    2011 - 2012
  • Ekiti State University Ado-Ekiti
    Bachelor of Education - BEd, Educational Leadership and Administration, General
    2004 - 2010
  • ITONLINE LEARNING
    Agile Project Management Programme, Agile Practitioner, PRINCE 2 foundation, Change Management foundation
    2022 - 2022

Community

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