Head of AI Automation

• Mar 2022 - Present

Digital Delivery & Engagement Lead

• Mar 2019 - Jun 2022

- Worked as the technical subject matter expert during the enterprise discovery phase for the implementation of a platform bringing AI and video/data analytics to a major UAE airport. - Led structured client workshops with a team to analyze current processes, technology landscape, identify AS IS, prioritize department needs, and manage conflicting requirements to create the optimal solution. - Created initiatives that led to projects, schedules, budgets, and executive-level reports to secure investment.

Senior Release Manager & Technical Programme Director

• Sep 2018 - Dec 2019

- Served as the SME for Change and Release Management functions, coordinating the shipment of software between engineering and DevOps teams. - Designed and tracked change & release management plans for 13 Agile Teams. - Led a SAP Support packs upgrade project in preparation for BREXIT regulatory changes. - Developed a POC to migrate the current monolith on-premise website to the AWS cloud. - Served as the SME for Change and Release Management functions, coordinating the shipment of software between engineering and DevOps teams. - Designed and tracked change & release management plans for 13 Agile Teams. - Led a SAP Support packs upgrade project in preparation for BREXIT regulatory changes. - Developed a POC to migrate the current monolith on-premise website to the AWS cloud.

Senior Release Manager

• Apr 2018 - Sep 2018

- Designed and implemented the release strategy for GDPR Marketing Consent and Informatica changes for 30+ digital applications. - Defined and implemented the Release engineering process and used Confluence, Jira, and Bitbucket (GIT), Docker, and Jenkins to automate deployment and testing of 120 applications. - Designed and implemented the release strategy for GDPR Marketing Consent and Informatica changes for 30+ digital applications. - Defined and implemented the Release engineering process and used Confluence, Jira, and Bitbucket (GIT), Docker, and Jenkins to automate deployment and testing of 120 applications.

Technical Director

• Mar 2017 - Mar 2018

- Led the end-to-end system testing, release, and deployment of a cash management system used by a private bank to manage high-profile corporate accounts, improve CX, and drive retention. - Took over the delivery of an at-risk and behind-schedule project, devised a remediation plan, and led the project to completion on-time and on-budget. - Led the end-to-end system testing, release, and deployment of a cash management system used by a private bank to manage high-profile corporate accounts, improve CX, and drive retention. - Took over the delivery of an at-risk and behind-schedule project, devised a remediation plan, and led the project to completion on-time and on-budget.

Senior Consultant

• 2015 - 2017

- Led governance, control, and strategic oversight as the technical SME for a £30MM 100-person UAE expansion and operational transformation programme for a UK-based healthcare clinic. - Developed £12 million RFP to design, implement, and support an animal identification and registration system for the Abu Dhabi Food Control Authority. - Designed and delivered a USD 20MM leading-edge digital technology infrastructure project for a privately-owned oil and gas firm in West Africa. - Transitioned office operations to agile methodology and migrated a trading platform into a cloud environment for a small financial services startup in Abu Dhabi.

IT Infrastructure Delivery Manager

• 2006 - 2015

Murex Development - Rates and Credits Banking Platform

• 2012 - 2014

- Acted as the technical liaison for a £110MM Greenfield global delivery program of the first iteration of Murex application 3.1.1en for the Rates and Credits desk.- Led network planning, server builds, and installations of physical infrastructure delivery of 50+ VMs over 8 physical heavy-duty servers and 4 oracle database appliances with 28 technical teams.- Oversaw the integration of murex infrastructure with 150+ existing systems.

Global HR Transformation Programme

• 2010 - 2012

- Oversaw the planning, architecture design, infrastructure development, testing, release, and support for a Global HR Transformation Programme launched in 5 countries with 18 engineers.- Created and maintained software code release plans that underpinned infrastructure delivery from testing to production for 7 separate systems, each with 3 integrated environment workstreams.

Murex Implementation

• 2010 - 2010

- Led all code releases, testing, and changes for a Greenfield Murex 3.1, asset control, and business objects implementation to deliver a regulated Central Counterparty Clearinghouse. - Led all code releases, testing, and changes for a Greenfield Murex 3.1, asset control, and business objects implementation to deliver a regulated Central Counterparty Clearinghouse.

Payments Delivery Platform

• 2009 - 2010

- Completely redesigned and automated an existing payment release process for the bank, implementing change tracking capabilities, impact analysis, and new workflows. - Reduced environment release conflict by 80% and configuration change manager rework by 50%. - Completely redesigned and automated an existing payment release process for the bank, implementing change tracking capabilities, impact analysis, and new workflows. - Reduced environment release conflict by 80% and configuration change manager rework by 50%.

Strategic Customer Relationship Management (CRM) Platform

• 2006 - 2009

- Led the development and deployment of the MS Customer Care Framework, saving £4MM/year. - Delivered the .NET desktop applications used by 4,500 staff in 16 global call centres as a computer telephony integration solution to streamline workflows and improve customer care. - Led the development and deployment of the MS Customer Care Framework, saving £4MM/year. - Delivered the .NET desktop applications used by 4,500 staff in 16 global call centres as a computer telephony integration solution to streamline workflows and improve customer care.