Test Analyst

• Feb 2022 - Present

Test Analyst

• May 2021 - Present

Junior Test Analyst

• May 2021 - Oct 2021

• Writing and executing test plans and scripts in Zephyr for upcoming releases to update the company’s web application • Conducting Regression tests, improving and adding new tests to the Regression pack. • Collecting Test evidence and testing systems across multiple environments and browsers. • Writing and running automation tests with Selenium IDE to improve quality and save time. • Testing, investigating and creating documentation on multiple legacy cash processing and reporting systems. • Writing bug reports on Jira, investigating and recreating bugs and resolving issues sent from company’s Help desk • Writing simple SQL statements to validate test cases. Show less

Administrator

• Jan 2020 - Nov 2020

• Created a system of tracking the progress of outstanding insurance claims. • Organized meetings with prospective customers and business owners where I advertised and provided information about available products and policies. • Developed communication skills by listening to concerns, resolving queries of customers. • Knowledgeable of insurance products and services to advise customers on appropriate choices. • Created a system of tracking the progress of outstanding insurance claims. • Organized meetings with prospective customers and business owners where I advertised and provided information about available products and policies. • Developed communication skills by listening to concerns, resolving queries of customers. • Knowledgeable of insurance products and services to advise customers on appropriate choices.

Intern

• Jan 2019 - Dec 2019

• Worked with the Information Technology Department to understand customer requirements which led to the company’s website being more functional and simple to use. • Developed communication and problem solving skills by liaising with the developers to solve bugs and errors in record time. • Reviewed existing codes on company websites and corrected malfunctioning or outdated sections. • Benchmarked the company’s website against those of competitors which led to a drastic change in content and increase in traffic on the website resulting in more customers. • Installed and configured hardware and software components to ensure usability. • Troubleshooting hardware and software issues. • Learnt how to rate and underwrite Risks. • Developed customer relationship skills while relating with customers, to understand their requirements for the company website and provided service • Worked with Retail to improve operations and provide customer service. Show less

Intern

• May 2017 - Sep 2017

• Developed my writing skills by writing proposals to market our software (Office 365, Sage etc.) • Developed my researching skills by finding out the contact information of key people in top firms. • Developed analytical skills by tracking, recording team expenses and reconciling accounts to maintain accurate, current and compliant financial records. • Interacted with customers professionally by phone, email or in-person to provide Information and direct to desired staff members. Show less