Experience

Ccps

• United Kingdom
• 1 - 100 Employee

• Enterprise Resources Planning Administrator

  • Nov 2019 - Present

  Build, configure, and troubleshoot software and hardware enhancements, application deployments and infrastructure up-grades. Diagnose and correct computer systems issues. Provide hands-on system administration support, system maintenance and operations support. Recommend software and hardware enhancements.Project management

• Digital Content Specialist

  • Nov 2018 - Nov 2019

• Executive Administrative Assistant

  • Oct 2017 - Nov 2018



Collective Vision Consulting LLC

• Productivity Consultant

  • Jun 2018 - Present



Self-employed

• Business Coach

  • May 2017 - Present



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• SAF Regional Program Manager

  • Feb 2017 - May 2017

  Managed a team of 9 staff members across 3 geographically separated units. Managed all American Red Cross activity for local military installations and over 150 volunteers. Responsible for all reporting to Group, Garrison, and Wing Commanders, Red Cross Regional, Division, and National headquarters including development and tracking of new programs, written SOPs on all programs, continual oral and written reporting of vital services.Managed a $10,000 annual budget effectively throughout regular analysis by monitoring project costs of various station and community events. Analyzed goals, planned schedule of deadlines for project completion, and developed action plan.Participated in Group, Garrison, and Wing Command meetings, interdepartmental meetings, and regional meetings on a weekly basis with top installation military echelon and civilian department heads. Collaborated with military and community partners to develop, plan, and execute community outreach events to provide fun, safe, and informational events to the military communities on a regular basis.Advised managers and colleagues in developing position descriptions. Determined the correct titles and levels of positions. Provided insight to establishing organizational structures that were efficient, cost-effective, and facilitated career development. Identified workforce requirements to achieve short and long term goals in restructuring and workforce expansion. Established strategic relationships with key organization individuals to assist in achieving the organization’s objectives. Provided consultation and assistance to management team on complex issues. Established objectives, procedures and plans that met both long and short-term goals. Involved in conflict resolution, negotiation, and team building techniques to interact appropriately in highly charged situations. Able to recognize strengths and weaknesses of programs to establish change initiative.

• Field Office / Regional Volunteer Services Coordinator

  • Jun 2015 - Feb 2017

  MANAGED a variety of office administration duties including preparing correspondence, reports, and vouchers. Assisted manager in all financial transactions involving all aspects of the station operations, including biweekly and monthly transmission of data to national headquarters. Managed the human resource functions including the recruitment, onboarding, and training of over 150 volunteers. I was able to increase our volunteer hours by 15% by identifying target population groups, developing and implementing programs to reach demographics that were not currently serviced. Created and maintained professional relationships with volunteer and paid staff members, members of other community organizations, and military partners by increasing our organization awareness, identifying needs of those groups and supplying volunteers to assist different functions. REGIONAL VOLUNTEER SUPPORT COORDINATOR: Managed the regionalization and standardization of the volunteer database and recruitment process that affected over 10,000 volunteers and 10 employees. As a result, volunteer onboarding became a more streamlined process that increased the productivity of leadership and provided more ease of access to regional and division reports and metrics. CLIENT SUPPORT AND NEEDS ASSESSMENT: Conducted biannual surveys to assess needs of community and military agencies to increase the stakeholder’s value. Assisted clients in prioritizing issues and developing plans and goals tailored to meet their specific need for volunteers.ACCOMPLISHMENTSUtilized wide-range of HR concepts, practices, and laws to recreate the onboarding process for volunteer leadership.Developed database training that is currently used on a division level.Coordinated recruitment strategy that increased volunteer workforce by 15% within 4 months.Reduced risks and increased document management integrity for 100+ volunteer records.



Yokota AB Dance Company

• Operations Coordinator

  • Jul 2013 - Dec 2014

  Managed the Director and Company’s calendar and the correspondence between clients, dance educators, and the Director. Responsible for the marketing and promotion of all events and classes as well as managing the logistics of large scale events.ACCOMPLISHMENTSCreated an accountability system for over 100 contracts, which decreased the number of delinquent accounts by 30% Created an effective marketing plan using social media which increased enrollments by 15% Managed the Director and Company’s calendar and the correspondence between clients, dance educators, and the Director. Responsible for the marketing and promotion of all events and classes as well as managing the logistics of large scale events.ACCOMPLISHMENTSCreated an accountability system for over 100 contracts, which decreased the number of delinquent accounts by 30% Created an effective marketing plan using social media which increased enrollments by 15%



Prescription Solutions

• United States
• Government Relations Services
• 1 - 100 Employee

• Customer Care Consultant

  • Nov 2010 - May 2011

  Charged with resolving customer benefits and eligibility information, billing and payment issues, customer material requests, physician assignments, and authorization for treatments.0 Resolved customer service inquiries including: o Benefit and eligibility informationo Billing and payment issueso Customer material requestso Physician assignmentso Authorization for treatmento Explanation of benefits Charged with resolving customer benefits and eligibility information, billing and payment issues, customer material requests, physician assignments, and authorization for treatments.0 Resolved customer service inquiries including: o Benefit and eligibility informationo Billing and payment issueso Customer material requestso Physician assignmentso Authorization for treatmento Explanation of benefits



Barnes Healthcare Services

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Private Pay Billing Representative

  • Jan 2010 - Jul 2010

  Identified problem accounts and researched solutions, resolved delinquent accounts and prepared reports to identify and resolve referral problems. ACCOMPLISHMENTSSuccessfully achieved and surpassed the 85% goal of closing collection accounts for 3 consecutive months. • Identified problem accounts; investigated and corrected errors, followed-up on missing account information, and resolved past-due accounts.• Successfully met goal of closing accounts within collections for 3 consecutive months• Delinquent Account Resolution• Prepared reports to identify and resolve accounts receivable and referral problems • Composed and typed routine correspondence, memos, letters, etc. • Performed other duties as assigned



USA800, Inc.

• United States
• Outsourcing/Offshoring
• 200 - 300 Employee

• Corporate Trainer

  • Sep 2008 - Nov 2009

  Managed the development, implementation, and continuous improvement of training programs, including on-going quality assurance for employee’s companywide. Delivered training solutions at all levels of staff for multiple business functions.Scheduled and taught weekly internal classes to groups of 15+ employees. Delivered virtual and live classroom produce and sales training while identifying training gaps for different clients.Worked with corporate leadership to assess existing courses and develop programs to fill gaps. Delivered training in leadership, soft skills, and technical and information sessions.• Quality assessment of client training • Sales and Customer service training • Assessment and continuous follow up with agents• Successful in implementing new client training and maintaining agent knowledge• Successful Lead Trainer for multiple clients



USA800, Inc.

• United States
• Outsourcing/Offshoring
• 200 - 300 Employee

• Account Manager

  • Feb 2007 - Jun 2008

  Managed the coordination and oversight of over 10 client accounts at a national level from contract to implementation including sales review and customer relationships with call center agents.Collaborated with the client and the internal team to develop account strategies, forecast workforce needs, assess business performance and implement telephony and agent scripting and training.

• Customer Care Representative

  • Aug 2003 - Feb 2007

  Trained in multiple general and specialized client accounts spanning from sales to property insurance.Dedicated representative for the largest sales account for the company and maintained a 95% and above quality score. Backfilled for various other positions including the floor supervisor and corporate secretary