Experience

CHOICE GLOBAL LIMITED
• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee
• Founder & Managing Director

  • May 2010 - Present


London Borough of Hackney

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Head of Pupil & Student Support Service

  • Jun 1991 - Jun 2002

  Developed service plan and effective service plan monitoring • Developed and implemented a programme to improve performance and the quality of service within the council • Developed and implemented performance management which enhanced continuous improvement • Awarded a Charter Mark for performance, a recognition for good service delivery • Negotiated with councillors, put forward programme of actions, including service improvement plans • Put performance indicators in place e.g. response time to queries / complaints • Ensured standards are in line with Best Value to make sure we continually improved the service and put the customer first, and delivered within budget • Managed between 20 – 30 staff • Worked with the education directorate to develop policy and procedure for Best Value • Responsible for the preparation and submission of estimates to the Department of Education and Skills for activity led funding • Liaised with head teachers, career advisers to assess the allocation and distribution of budgets • Wrote reports and briefs on specific projects and their funding • Prepared budget reports for auditing; robust monitoring, profiling & regular returns • Developed and coordinated the council policy in respect of pupil welfare benefits, student support and discretionary awards, in the context of equalities policies, statutory and budgetary requirements • Managed a budget over 10 million and ensured that services were delivered within available budgets and in line with Audit requirements • Developed and delived education services including: Free Schools Meals, Clothing Grants, School Journey Grants, Payment of Travel Fares, Family Travel, Mandatory and Discretionary Awards • Responsible for staff development, training, appraisal, recruitment, discipline, grievance handling • Policy implementation and support service • Reconciled various specific grants to allocated resources or spent and met required KPI