Oktafiani Putri Adella

Customer Service Staff at NICEPAY Indonesia
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Contact Information
us****@****om
(386) 825-5501
Location
Jakarta, Indonesia, ID
Languages
  • English Limited working proficiency

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Bio

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Credentials

  • Multimedia Development Course
    Gunadarma University
    Feb, 2018
    - Nov, 2024
  • Video Editing with Ulead
    Gunadarma University
    Feb, 2018
    - Nov, 2024
  • Finance Billing Professional Certification
    PT. Sertifikasi Profesi Pembiayaan Indonesia
    May, 2021
    - Nov, 2024

Experience

  • NICEpay Indonesia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Service Staff
      • Sep 2021 - Present

      Job Descriptions =- Take email inquiries from customers or clients- Ensure proper documentation of activities in solving problem, requests from clients and if any actions taken- Handle customer/client's complaints, claims, and queries- Doing any requested tasks as ordered by user Job Descriptions =- Take email inquiries from customers or clients- Ensure proper documentation of activities in solving problem, requests from clients and if any actions taken- Handle customer/client's complaints, claims, and queries- Doing any requested tasks as ordered by user

  • Home Credit Indonesia
    • Indonesia
    • Financial Services
    • 700 & Above Employee
    • Desk Collection
      • Feb 2021 - Jul 2021

      Job Descriptions :- Monitoring accounts to identify outstanding debts- Contact customer to remind about their overdue payments- Negotiate pay-off deadlines or payment plan- Resolve billing and customer credit issues- Report on collection activity- Target oriented- Customer service oriented Job Descriptions :- Monitoring accounts to identify outstanding debts- Contact customer to remind about their overdue payments- Negotiate pay-off deadlines or payment plan- Resolve billing and customer credit issues- Report on collection activity- Target oriented- Customer service oriented

  • PT Recome Teknologi Indonesia
    • Verification Call in Partner Management Department
      • Jan 2020 - Mar 2020

      Job Descriptions :- Verified cooperative contracts to clients by telephone and e-mail- Input data to database Job Descriptions :- Verified cooperative contracts to clients by telephone and e-mail- Input data to database

  • Radio Republik Indonesia
    • Indonesia
    • Broadcast Media Production and Distribution
    • 100 - 200 Employee
    • Announcers Assistant in Broadcast Program Production Department
      • Sep 2017 - Sep 2017

      Job Descriptions :- Wrote scripts for several segments in Jakarta Pagi Ini program- Created contents for RRI PRO 2 Jakarta social media- Filled in the broadcast program list Job Descriptions :- Wrote scripts for several segments in Jakarta Pagi Ini program- Created contents for RRI PRO 2 Jakarta social media- Filled in the broadcast program list

Education

  • Universitas Gunadarma
    Bachelor's degree, Communication, General
    2015 - 2019

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