Experience

Courtyard New York Manhattan/Midtown East

• United States
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Sep 2022 - Present



Harlem Village Academies

• United States
• Education Administration Programs
• 100 - 200 Employee

• Student Enrollment Consultant

  • Mar 2022 - Sep 2022

  • Provides immediate support to Director of Student Enrollment, participating in all aspects of student recruitment, including community outreach, cold-calling and prospecting to achieve enrollment goals • Manages student registrations and verification process and communicates with the families to ensure that students are set up for a successful school year • Builds relationships with the families, conducts tours, assists with open houses, assessments and orientation sessions • Provides immediate support to Director of Student Enrollment, participating in all aspects of student recruitment, including community outreach, cold-calling and prospecting to achieve enrollment goals • Manages student registrations and verification process and communicates with the families to ensure that students are set up for a successful school year • Builds relationships with the families, conducts tours, assists with open houses, assessments and orientation sessions



Radisson Hotel New York Times Square

• Group Sales Manager

  • Jan 2020 - Sep 2020

  • Analyzed consumer trends and relevant data to determine organizational rates, enhancing organizational revenue generation without sacrificing key accounts and client retention • Collaborated with the Director of Sales and with the revenue department to confirm that all key performance indicators were met and maintained, proactively addressing and resolving any discrepancies and gaps in objective performance • Developed and communicated proposals, negotiated contracts to create sustained, mutually-beneficial relationships while maximizing organizational profits • Provided exceptional service and support to existing clients to enhance overall satisfaction with the organization and retention as key accounts to enhance organizational reach and sales • Facilitated the obtainment of amount of new business through lead generation and individualized and personal communication, providing value-added impact to individuals through a keen awareness of unique needs, providing all individuals with information regarding the organization’s ability to meet these needs • Analyzed and confirmed that all organizational processes and procedures were effective and complied with standards, regulations, and best practices to increase sales and the organization’s reputation



Holiday Inn Long Island City Manhattan View

• Sales Manager

  • Jun 2019 - Jan 2020

  • Oversaw sales of all group segments, business travel, and meeting space, communicating with clients to facilitate effective contracts and confirm that all clients’ needs were consistently maintained to promote client retention with the organization • Performed account management duties, proactively addressing and resolving all clients’ needs through a comprehensive understanding of clients’ objectives and history with the organization to sustain satisfaction and retention • Consistently met and exceeded all revenue goals, initiating communication with potential clients through effective prospecting and lead generation in addition to external sales calls, written communication, and site inspections • Supported the General Manager with the development and update of the hotel’s marketing plan and budget, implementing process and continuous improvement initiatives that were contemporary and adequately addressed gaps in client experiences proactively to enhance overall profitability • Supervised the sales coordinator while analyzing and qualifying leads and facilitating effective lead generation through the attendance of trade shows, community events, and other meetings to promote external relationship-building



M&R Hotel Management

• United States
• Hospitality
• 1 - 100 Employee

• Sales Coordinator

  • Sep 2016 - Jun 2019

  • Supported the Director of Sales and the Sales Manager, performing all necessary operation objectives and executing strategic planning to facilitate the completion of effective revenue generating opportunities without sacrificing quality in the client experience • Communicated with clients and facilitated long-term relationships rooted in client satisfaction with the organization and the organization’s ability to meet and exceed all expectations consistently • Executed bookings and all other contract management duties for clients as needed, providing all clients with communication and information concerning rate quotes and organizational offerings as well as timely explanations to enhance their understanding of procedures and stipulations • Provided site tours to individuals, supporting positive perception of the organization to enhance clients’ utilization of the organization and therefore organizational profits while supporting a variety of forms of client entertainment



HHM Hotels

• United States
• Hospitality
• 700 & Above Employee

• Area Sales Coordinator

  • Dec 2014 - Sep 2016

  • Executed contract management and oversaw contracts to fruition from inception, confirming that all clients received an exceptional experiences to sustain client retention with the organization • Performed group resume calls and collaborated with all departments so that all clients’ needs were consistently met and exceeded • Developed amount of documentation and reports when needed while updating SalesPro tracking accurately and in a timely manner, confirming that all information was imported appropriately to prevent gaps in organizational compliance with necessary record keeping standards • Assessed all final payments and confirmed that payments were completed accurately and on time, initiating communication with clients as needed to coordinate payment plans and sustain consistent revenue generation and attainment • Uploaded all information for LNR accounts into the appropriate systems, updating LNR grids and submitting GDS loading how often so that all information was updated in a timely manner

• Front Office Supervisor

  • Jun 2011 - Dec 2014

  • Provided exceptional service to guests on a a daily basis, confirming that all needs were met while addressing and resolving any and all issues proactively to enhance client retention with the organization • Managed 210 hotel rooms and balanced amount of inventory, analyzing organizational and client needs to accurately determine quantities of products and supplies necessary, confirming that the most effective amounts of products were present to mitigate excess, unnecessary costs and streamline profits • Complied with all hotel standards without sacrificing quality in the client experience, evaluating client satisfaction ratings to coordinate strategic planning that prevented any issues from occurring in the future as appropriate to promote lead generation and enhanced sales • Oversaw clients’ contracts with the organization, accommodating individual needs and requests and enhance clients’ retention with the organization and the usage of all products and offerings in the future

• Guest Service Agent

  • Jul 2009 - Jun 2011



Apple Commuter Inc

• United States
• Hospitality

• Concierge

  • Feb 2008 - Mar 2009