Experience

MaxiMICE

• Russian Federation
• Events Services
• 1 - 100 Employee

• Project manager of International MICE department

  • Aug 2016 - Present



Tourex.me

• Москва, Россия

• Sales and Development manager

  • Feb 2016 - Aug 2016

  - Involvement of suppliers and establishment of a cooperation with worldwide DMC-companies in selling excursion tours in online to system; - Consultations, execution of agreements, technical support on an institution tours in system. - Involvement of suppliers and establishment of a cooperation with worldwide DMC-companies in selling excursion tours in online to system; - Consultations, execution of agreements, technical support on an institution tours in system.



DSBW-Tours

• Москва, Россия

• Deputy Head of Department of bus tours around Europe

  • May 2004 - Feb 2016

  - Work with the received requests from travel agencies/private clients, discussing and offering existing routes; - Route planning, costing, organizing tours for groups: transportation, excursions, extra services (transfers, dining, entertainment); - Hotel reservations for groups and individual travelers (through partner companies and directly with hotels); - Reservations and writing out of rail and air tickets (individually and seat blocks); - Timely adjustments of hotels reservation and flights; - Business correspondence with domestic and foreign service providers - carriers (air, railway/bus), reparation and payment of bills; - Registration and preparing of insurance documents, cooperation with insurance company about insured accidents; - Preparation of necessary documents (invitation, Note verbale) for submission to the Embassies for tourists visa provision; - Preparation the package of documents for tourists - the program, vouchers, tickets, insurance, info-lists; - Instruction and preparation of necessary documents for tourleaders, drivers, booking excursions, if necessary; - Resolving conflicts and disputes with travel agencies / individuals; - Making adjustments to the company's website, new routes, visual content, price tables, changes availability, promotions, advertising; - Conduct training for employees of travel agencies by category - organization, targeted audience and sales techniques for combined tours to Europe; - Preparation of information materials (catalogs, brochures, leaflets) and company representation at Travel exhibitions: - in Russia regions, - annual International travel exhibition in Moscow (MITT), - March 2014 – Great Britain, London, Visit Britain «Hosted Buyers Marketplace» - Accompanying the groups as a tourleader across Europe. Show less