Experience

Mindbox
• Chile
• IT Services and IT Consulting
• Project Manager

  • Sep 2021 - Present


Firework

• Mexico
• Advertising Services
• 1 - 100 Employee

• Key Account Manager

  • Dec 2020 - Mar 2022

  - As a Partner Success (relevant to Key Account Manager), has implemented more than 25 projects to implement the world's first CMS platform for web stories for B2C customers (Publishers, E-commerce web-sites, mobile apps), incl. 5 enterprises, "turnkey": carried out technical adjustment and product implementation; selected the best tools for each business option; analyzed the necessary metrics and conducted A/B tests to grow them. As a result, increased key indicators for customers: + 25% to sales conversion; + 35% user engagement on the site; + 10% to CTA (on average)- Engaged with a global cross-functional team of Product Managers, a team of engineers and global operations to ensure the implementation of the CMS platform. Show less

• Operations Project Manager

  • Aug 2019 - Dec 2020

  - As Content and Creators Operations Manager introduced the Firework video application to the Russian market, managed the department for working with partners (content creators/influencers) and the content department: created departments from scratch, built full-fledged processes and operations within the Russian market, recruited and led a team of 8 people. Сonstantly analyzed the work and improved the processes. This included developing a strategy for attracting creators, delegating and distributing tasks, performing analysis and control, organizing internal projects within the framework of quality and budget.- With the growth of the company, attracted BPO, built the processes of transferring tasks for attracting partners, carried out training and control, constantly analyzed the work of the team and made a number of changes. Having established the processes, freed 50% of the time of the team that I attracted to new internal projects.- Created and managed a community in the Russian market, thanks to which I reduced the churn of content partners by 20%, increased engagement by 40% and provided the company with the required amount of high-quality content on the Russian market. This included creating a community strategy, mailing list, chatbot, team training, building processes and technical implementation of the project, continuous communication and support of content partners, analysis of the video content market and assistance in the development of creators. Show less



Bash Today

• Russian Federation
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Feb 2018 - Sep 2019

  - Developed 3 projects from scratch within the company: built a community of partners, organized more than 10 closed offline events, one of which is for 100 people, implemented email marketing in the company- Developed a community development strategy, where identified key participants, assigned roles and created conditions for joint generation of ideas (which were later implemented in the company), as well as attracting new partners both in the community and in the company. Collected and analyzed feedback from community members (polls, studies), determined NPS and LTV, increased partner loyalty to the brand, and made several completely disloyal community members partners in the company. Improved NPS indicator: + 5p. and CSI: + 15%- Developed a mailing strategy (welcome-series, trigger and sales and reactivation chains), improved the main mailing chain: + 10% to open conversion, + 10% to conversion of responses and + 5% to conversion in payment- Developed the concept of the conference, on time (2 months) and budget independently organized an offline event without an internal team: found and monitored the work of all contractors, agreed on prices and deadlines, promptly exchanged documentation, developed and monitored the technical scenario of the event Show less

• Corporate Account Manager

  • Oct 2016 - Feb 2018

  - Has concluded more than 1000 contracts with customers and partners, established document flow between all participants;- Controlled the contractual relationship with the customer and receivables, resolved all conflict situations, in force majeure situations (flood at the customer's spaces, irresponsibility of space's managers, etc.) agreed with customers and other partners to change locations, helped customers to deploy an event to new space.- Participated in the development of the front-end of the site and brainstorming throughout the product (competent communication with customers and getting feedback from them). Show less



National airport Minsk

• Airlines and Aviation
• 1 - 100 Employee

• Undergraduate practice, assistant to the head of the planning and economic department

  • Mar 2016 - Apr 2016

  - Conducted an analysis of the business environment of the enterprise and marketing research - Justified the scale of the enterprise being created on the basis of the data obtained - Conducted an organizational and economic feasibility study of the created enterprise; economic and mathematical modeling; design and technological support of production - Based on the completed practice, I created a full-fledged business plan for the creation of an airline and defended her thesis on the topic “Creation and business administration of the airline's work” with an excellent mark. Show less



El Gato Studio

• Senior Account Manager

  • Sep 2013 - Apr 2015

  - Analyzed the current situation in the company and improved the processes of working with customers. Collected a high-quality customer base and built long-term trusting relationships with customers. In parallel, she calculated and paid salaries to school teachers and monitored the performance of the technical part of the school. - Together with the team, organized 2 offline events from foreign teachers for 500 participants - Recruited staff, conducted training and made a detailed plan for the adaptation of new employees in the company Show less