Experience

EvoPlay

• IT Services and IT Consulting
• 700 & Above Employee

• Full Stack Developer

  • Mar 2021 - Present

  New York, United States Web Development: Proficient in building web applications using Vue.js, Flask, Django, FastAPI, Bootstrap4, JavaScript, and jQuery, with a strong focus on optimizing user experiences and ensuring user-friendly interfaces. API Development: Skilled in designing and developing RESTful APIs to support seamless data communication and integration between various components of web applications. Server Configuration: Proficient in configuring Nginx for efficient web server hosting… Show more Web Development: Proficient in building web applications using Vue.js, Flask, Django, FastAPI, Bootstrap4, JavaScript, and jQuery, with a strong focus on optimizing user experiences and ensuring user-friendly interfaces. API Development: Skilled in designing and developing RESTful APIs to support seamless data communication and integration between various components of web applications. Server Configuration: Proficient in configuring Nginx for efficient web server hosting, including setting up daemons and managing server processes. Microservices: Experienced in the creation and management of microservices, contributing to the scalability and modularity of complex software systems. Database Design: Extensive expertise in database design, including working with Elasticsearch and PostgreSQL, ensuring data integrity and efficient querying. Optimization: Adept at optimizing existing projects to enhance performance, productivity, and financial outcomes for the company. Data Analysis: Utilize Pandas and NumPy for statistical analysis, enabling data-driven decision-making and the implementation of flexible filtering, full-text search, and pagination features to provide valuable insights. Project Management: Proficient in project management, with a track record of successfully creating and overseeing projects from inception to completion. Remote Server Management: Skilled in setting up and managing workers on remote servers using Python Multiprocessing, Supervisor, Cron, and RabbitMQ queues, ensuring smooth and efficient data processing.

• Research Specialist

  • Nov 2019 - Feb 2022

  Kyiv, Ukraine Market Research: Proficiently collected and analyzed both qualitative and quantitative data to identify and define project objectives for marketing research, enabling data-driven decision-making in product or service development. Consumer Insights: Skillfully compiled data related to consumer behavior, preferences, and trends, contributing to a comprehensive understanding of target audiences and facilitating the development of products and services tailored to their… Show more Market Research: Proficiently collected and analyzed both qualitative and quantitative data to identify and define project objectives for marketing research, enabling data-driven decision-making in product or service development. Consumer Insights: Skillfully compiled data related to consumer behavior, preferences, and trends, contributing to a comprehensive understanding of target audiences and facilitating the development of products and services tailored to their needs. Competitor Analysis: Conducted thorough research on competitors' products, identifying strengths and weaknesses, market positioning, and potential areas for differentiation to gain a competitive advantage. Data Collection and Analysis: Demonstrated expertise in various research methodologies to gather relevant information, ensuring the availability of high-quality data for research projects. Market Opportunity Assessment: Effectively assessed potential market opportunities, providing valuable insights to guide strategic decision-making and product/service development efforts. Research Project Management: Successfully managed end-to-end research projects, including defining objectives, data collection, analysis, and presentation of findings to key stakeholders. Report Generation: Generated comprehensive and insightful research reports, offering actionable recommendations and contributing to informed marketing strategies. Cross-Functional Collaboration: Collaborated with cross-functional teams to align research findings with business goals and contribute to the development of effective marketing campaigns and strategies. Data Visualization: Utilized data visualization tools to present complex information in a clear and accessible manner, enabling stakeholders to grasp key insights quickly.

• Python Developer

  • Dec 2018 - Mar 2021

  Kyiv, Ukraine Process Automation: Spearheaded the automation of various processes within the company, leading to increased efficiency and reduced manual workload. Marketing Tools Development: Developed innovative marketing tools to boost the company's online presence and reach a wider audience. Monitoring System: Designed and implemented a robust monitoring system for internal services, enhancing the company's ability to proactively identify and resolve issues. Integration of Third-Party… Show more Process Automation: Spearheaded the automation of various processes within the company, leading to increased efficiency and reduced manual workload. Marketing Tools Development: Developed innovative marketing tools to boost the company's online presence and reach a wider audience. Monitoring System: Designed and implemented a robust monitoring system for internal services, enhancing the company's ability to proactively identify and resolve issues. Integration of Third-Party APIs: Successfully integrated third-party APIs to expand the company's capabilities and improve data retrieval and analysis. Web Scraping and Crawling: Leveraged Python libraries such as Requests, Selenium, Scrapy, Splash, and BeautifulSoup to develop highly customizable scrapers and crawlers, enabling the collection of critical data from the web. Data Analysis: Utilized Elasticsearch, Pandas, and NumPy to analyze data, providing valuable insights and supporting data-driven decision-making. API Development: Developed internal APIs and full-fledged microservices using FastAPI and Flask, improving data accessibility and enabling seamless communication between various components of the system. Asynchronous Data Collection: Implemented asynchronous data collection and updating strategies, ensuring real-time data availability and enhancing the company's responsiveness. User-Friendly Applications: Emphasized user-friendliness in application development, resulting in intuitive, scalable, and efficient software solutions that met the needs of both internal users and external clients.



Clownfish

• IT Services and IT Consulting

• Sales Manager

  • Apr 2016 - Nov 2018

  Kyiv, Ukraine VIP Client Management: Successfully managed a portfolio of VIP clients, providing dedicated support and personalized service to build and maintain strong client relationships. Sales and Revenue Growth: Achieved and exceeded sales targets by identifying upsell and cross-sell opportunities, resulting in increased revenue and client satisfaction. Client Support: Provided exceptional support to VIP clients, addressing inquiries, resolving issues, and ensuring a seamless customer… Show more VIP Client Management: Successfully managed a portfolio of VIP clients, providing dedicated support and personalized service to build and maintain strong client relationships. Sales and Revenue Growth: Achieved and exceeded sales targets by identifying upsell and cross-sell opportunities, resulting in increased revenue and client satisfaction. Client Support: Provided exceptional support to VIP clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience. Account Development: Collaborated with clients to understand their needs, goals, and challenges, tailoring solutions and services to meet their specific requirements. Client Retention: Implemented retention strategies and best practices to ensure the satisfaction and loyalty of VIP clients, reducing churn and increasing client lifetime value. Communication and Relationship Building: Fostered open and effective communication with clients, building trust and rapport, which led to lasting and mutually beneficial partnerships. Sales Forecasting: Accurately forecasted sales and revenue projections, aiding in the development of strategic plans and resource allocation. Data Analysis: Utilized data analysis to identify trends, opportunities, and areas for improvement, resulting in more informed decision-making and targeted client outreach. Contract Negotiation: Skillfully negotiated contract terms and agreements, ensuring mutually beneficial terms and conditions for both the company and the VIP clients. Cross-Functional Collaboration: Collaborated with internal teams, including sales, marketing, and customer support, to deliver comprehensive solutions and support to VIP clients.

• Customer Support

  • Sep 2013 - Mar 2016

  Kyiv, Ukraine Multichannel Support: Proficiently provided comprehensive customer support through chat, email, and telephone, ensuring prompt and effective assistance across multiple communication channels. Issue Resolution: Demonstrated strong problem-solving skills by efficiently resolving customer issues of varying complexity, ensuring a high level of customer satisfaction. Customer Engagement: Engaged with customers in a professional and empathetic manner, addressing their inquiries and… Show more Multichannel Support: Proficiently provided comprehensive customer support through chat, email, and telephone, ensuring prompt and effective assistance across multiple communication channels. Issue Resolution: Demonstrated strong problem-solving skills by efficiently resolving customer issues of varying complexity, ensuring a high level of customer satisfaction. Customer Engagement: Engaged with customers in a professional and empathetic manner, addressing their inquiries and concerns, and fostering positive relationships. Product Knowledge: Maintained a deep understanding of products and services, enabling the provision of accurate information and solutions to customers. Quality Assurance: Consistently met or exceeded quality assurance standards, ensuring that each customer interaction met company guidelines and enhanced the customer experience. Timely Response: Prioritized and managed customer inquiries and requests, delivering timely responses and resolutions to maintain service level agreements. Documentation and Feedback: Accurately documented customer interactions and provided valuable feedback to product and service teams, contributing to continuous improvement. Empathy and Customer-Centric Approach: Demonstrated empathy and a customer-centric approach, ensuring customers felt heard and valued throughout their interactions. Conflict Resolution: Effectively managed and de-escalated customer conflicts and concerns, transforming potentially negative experiences into positive ones. Cross-Team Collaboration: Collaborated with internal teams, including technical support and product development, to address and resolve customer issues and provide well-rounded solutions.