Experience

CLUSTER Outsourcing Services Limited

• Portugal
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer / Technical support specialist

  • Oct 2022 - Present

  As a customer technical support Specialists, i process complaints and issues related to products or services and also enhance customer experience. I help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance. As a customer technical support Specialists, i process complaints and issues related to products or services and also enhance customer experience. I help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.



PROMAN Search Portugal

• Portugal
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2020 - Aug 2021

  Handling of customers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Handling of customers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.



Huawei

• Australia
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Customer service/ technical supoort

  • Feb 2017 - Aug 2018

  As a customer service/ technical support, I resolve issues related to computers, phones, tablets, modems, internet, networks, software, and the like and i also perform tasks such as answering customer questions to learn about their situation. As a customer service/ technical support, I resolve issues related to computers, phones, tablets, modems, internet, networks, software, and the like and i also perform tasks such as answering customer questions to learn about their situation.



PZ Cussons

• Personal Care Product Manufacturing
• 1 - 100 Employee

• Sales Representative

  • Jun 2014 - Jun 2016

  Conducting market research to identify selling possibilities and evaluate customer needs and actively seeking out new sales opportunities through cold calling, networking and social media. Setting up meetings with potential clients, listening to their wishes and concerns. Conducting market research to identify selling possibilities and evaluate customer needs and actively seeking out new sales opportunities through cold calling, networking and social media. Setting up meetings with potential clients, listening to their wishes and concerns.