Experience

Jean Edwards Consulting

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Business Analyst

  • Jul 2022 - Present

  * Coordinated a team of professionals in process refining and data migration. * Designed and developed UI for Reinsurance solutions * Developed Test scripts * Gap analysis on functional and nonfunctional requirements * Coordinated a team of professionals in process refining and data migration. * Designed and developed UI for Reinsurance solutions * Developed Test scripts * Gap analysis on functional and nonfunctional requirements



Turnkey Africa Ltd

• Kenya
• Software Development
• 100 - 200 Employee

• • Apr 2021 - Feb 2022

  Specialized in IFRS17 implementationFinancial System AnalystSanitized Account DataMigrated Financial Data to ERP systems.Performed functional decomposition of processes for improvements.

• • Mar 2019 - Apr 2021

  • Synthesized all collected information into high-level business requirements & workflow documentation.• Generated business process flows and use cases for the detailed requirements.• Configured and tested software.• Deployed updates and new system functionalities to clients.• Provided thorough support and kept clients informed of progress during issue lifecycle.• Managed client’s issues and resolution tracking with IT support ticketing software’s (Zendesk and Jira).• ERP technical support personnel for clients Show less

• • Sep 2018 - Feb 2019

  Provided first level support to customers in relation to system incidents and requests using basic technical and service knowledge.Assumed initial ownership for the coordination, investigation and documentation of customer requirements and system incidents.Performed initial level of diagnosis of incident cases and resolving them within the customer's SLA.Ensured proper documentation for all incidents and requests, follow ups & monitoring of issues until they are closed to ensure customer satisfaction. Show less

• • Apr 2018 - Sep 2018

  Served as the primary contact for technical issues for key accounts across multiple sites in Ghana, Kenya and Nigeria resolving long outstanding client issues.Prepared requirements documentation including descriptions of interfaces and functional and non-functional requirements.

• • Aug 2017 - Apr 2018