OKBA ALSHBOUL
Senior Regional Operations Officer at Electronic Health Solutions- Claim this Profile
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English Professional working proficiency
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Spanish Limited working proficiency
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Arabic Native or bilingual proficiency
Topline Score
Bio
Credentials
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ITIL Foundation in IT Service Management
AXELOSOct, 2015- Nov, 2024 -
TOEIC
-Jun, 2014- Nov, 2024 -
IELTS
-Sep, 2013- Nov, 2024
Experience
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Electronic Health Solutions
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Jordan
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Hospitals and Health Care
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200 - 300 Employee
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Senior Regional Operations Officer
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Jan 2017 - Present
• Manage operational activities to sustain projects implementation of EMR (Electronic Medical records), and EHR (Electronic Health Records).• System Implementation based on an implementation methodology (Define, Design, Develop, Transition, and Deploy) and finally operational support.• Control system performance, manage new requests and updates.• Control and manage infrastructure (Network, Hardware, etc.) to sustain system implementation.• Manage operational support team of Technical and Clinical to perform full support.• Asset assessment. Show less
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Regional Operations Officer
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Mar 2015 - Jan 2017
Work to sustain business continuity, manage continuous business operations, and projects implementation.
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Clinical Application Specialist
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Nov 2011 - Mar 2015
The Veterans Information Systems and Technology Architecture.VistA EMR and EHR system project implementation, functional, and technical support.Duties and Responsibilities:- Define: date collection, project needs assessment (Hardware, Network, User competency, etc)- Design: Visio future state workflows design (System interference) - Development: System configuration, client specific requests.- Transition: User training (Functional, and Future state workflow)- Deployment: System implementation and roll out, and on job support.- Closer: Re-evaluation and validation of client needs.- Operational Support: 1. Client functional support. 2. Client technical support. 3. Client requests follow up. 4. Training. 5. New software release implementation and support.• Data collection, define work flows, users, etc.• Design new work flows, new processes as a future workflow integrated with the HER system.• Develop new system requirements, configuration of project’s specific system requirements.• Training and lectures to the different end users.• Deploy the system, and prepare roll out and go-live plans (Resources, Hardware requirements, Time)• Manage the team of the implementation in coordination with the project manager to deliver the projects desired achievements. Show less
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Education
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Yarmouk University
MA
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