Okaima Olubunmi

Business System Analyst at The Ladder Back Down
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Contact Information
us****@****om
(386) 825-5501
Location
United Kingdom, UK

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Credentials

  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
    Aug, 2023
    - Sep, 2024
  • Scrum Master Certified (SMC)
    Scrum Alliance
    Jan, 2023
    - Sep, 2024

Experience

  • The Ladder Back Down
    • United Kingdom
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Business System Analyst
      • Nov 2022 - Present

      Led a successful website redesign project, transforming an outdated and cluttered design into an optimized platform. The objective was to enhance overall performance metrics, specifically addressing the bounce rate, user experience, conversion rate, and online presence. Achieved a remarkable 30% reduction in bounce rate within the initial month, propelled by a 25% increase in the conversion rate due to improved design, intuitive navigation, and refined user flow. Furthermore, accomplished a significant 20% boost in website visitor traffic. •Lead requirement elicitation workshops and collaborate with the project team and key stakeholders to deliver digital solutions due to automation and digitization of key processes to ensure efficiency and effectiveness of services for improved user experience and ROI. •Collaborate with Product Owners to refine user stories within the product backlog and prioritize requirements based on values and importance to the product and vision in Jira and Confluence •Conduct user research including surveys and interviews, to gain insights into user preferences and pain points. •Analyze industry best practices and competitor websites to identify trends and features that could be incorporated into the new design. •Enquire and understudy existing processes and practices to understand the current. I developed the AS-IS processes and validated policies and protocols with the business. •Analyze, document, and propose solutions for large and/or complex business areas to prepare functional specifications and assist in preparing user and system test plans. •Collaborate closely with developers during the implementation phase, addressing any issues or obstacles that arise. •Collaborate closely with the tester for testing and quality assurance to ensure the new website met user expectations and functional requirements. •Interact with customers, key stakeholders, and team members to obtain and document functional and non-functional requirements. Show less

  • PrepMajor
    • Bahrain
    • Maritime
    • 1 - 100 Employee
    • Business Analyst
      • Apr 2022 - Aug 2022

      Facilitated several workshops with stakeholders to understand the requirements for the system. Collaborated with stakeholders to identify performance improvement initiatives focused on creating opportunities for innovation and continuous improvement. Led designated process teams to integrate business processes and procedures utilizing business process reengineering techniques within the Banks’ contact centre operations. Researched and reviewed industry best practices and incorporated information into the business process analysis. Collaborated with business process owners to perform detailed analysis to identify process improvement opportunities. Defined and created current and future state process structure using RACI charts. Identified benefits realization targets and ensured these are achieved on each project. Maintained weekly/monthly status reports to key stakeholders tracking the status of the improvement project. Show less

  • Sterling Bank
    • Nigeria
    • Banking
    • 700 & Above Employee
    • Lead Business Analyst
      • Mar 2016 - Oct 2021

      Worked on SaaS/ cloud ERP system to integrate all systems into one solution to ensure data visibility across all departments. I was responsible for capturing and validating requirements and transforming manual business processes into automated processes to reduce operational costs and create seamless operational processes, improving overall efficiency by up to 60%.  Elicit business requirements pertaining to foreign Trade services, fixed income, and derivatives, and convert the same into functional requirements. Works with project managers and establish and manage the software development lifecycle (SDLC). May develop work plan timelines and manage workflows to meet project timeframes. Assist the project manager in developing implementation plans, including scheduling project milestones. Makes recommendations for Service Improvement Plans and ensures actions are executed to standard and in accordance with established completion timelines. Develop project plans that conform to Software Development Life Cycle (SDLC) standards and provide comprehensive status reporting for ongoing programs of work. Work with end users and the development team to propose and develop technical solutions to business challenges. Facilitated sprint planning, Daily standups, Sprint retrospectives, and Sprint reviews. Organized and set up scrum boards on Jira for the scrum team and ensure all tasks and items were updated by team members. Created user stories, acceptance criteria, and organized backlog refinement meetings with the product owner to prioritize requirements. Analysed Business Requirements and segregated them into high-level and low-level requirements, Use Cases, and Activity Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.  Supervised the content design and development of the web portal for reporting, analysis, and navigation of customer and financial data. Show less

    • Business Analyst
      • Sep 2007 - Feb 2016

      Project: Digitalization of Customer Onboarding and KYC Processes Decomposed high-level business requirements into epics, features, and user stories.  Facilitated backlog refinement, features prioritization, and other scrum rituals. Coordinating the business change elements of the implementation of an electronic customer Record, liaising with multiple stakeholders to enable a smooth transition for staff and end users to the new platform, as well as undertaking assigned Digital system upgrades / new projects. Support the identification of team priorities based on feedback from customers, key stakeholders, and team members. Develop user stories, use cases, and other requirement artifacts to communicate business and system needs to development teams. Capture, validate, and document business and system requirements, ensuring they are aligned with key strategic principles. Work closely with the program owner to define high-level epics, and features and create user stories, wireframes, and prototypes with concise and unambiguous acceptance criteria. Show less

Education

  • University of Greenwich
    MSc Management of Business Information Technology, Management of Business Information Technoloyy
    2021 - 2022
  • University of Benin
    1998 - 2003
  • Scrum Alliance
    CSM

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