Experience

Impact Crowd Technology Group

• Sweden
• IT Services and IT Consulting
• 1 - 100 Employee

• Team Leader

  • Feb 2022 - Present

  - Be in charge of running the team: Supervising, training and coaching - Ensuring team briefings, assigning daily tasks to your team members and managing their scheduled shifts - Monitor all calls and tickets backlogs to ensure that due procedures and quality standards are strictly adhered to - Giving direction to team members to ensure that all customer inquiries and issues are rightfully attended to and solved on time in a prompt and professional manner - Be the point of contact when it comes to technical escalations liaising with relevant teams - Submit regular reports to management and seek new ideas and strategies to improve performance at the department - Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members. - Managing Customer satisfaction performance (CSAT) and making the team members reach or exceed their KPIs targets (quality, and productivity indicators) - Monitor compliance Show less



Influence Crowd Technology S.L.

• Spain
• International Trade and Development
• 1 - 100 Employee

• Client Consultant

  • Oct 2020 - Feb 2022

  - Addressing all requests received by email/Tickets and chat - Keeping records of customer & affiliates interactions, transactions, comments, and complaints - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Using expertise to build strong healthy relationships with clients & affiliates, convince them of all benefits of building a network with the organization and create an open and accessible communication rout for free flow of information - Identify and assess customers & affiliates needs to achieve satisfaction - Handle customer & affiliates complaints, provide appropriate solutions and alternatives within the time limits; escalate to IT/ Network/Compliance departments and follow up to ensure resolution - Update our internal databases with information about technical issues and useful discussions with customers (Maintaining KDB) - Meet or exceed individual assigned KPIs (CSAT Customer satisfaction score, quality, and productivity indicators) and contribute to achieving organization objective Show less



Bed and Snow

• Spain
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Dec 2018 - Apr 2020

  - Check-in and check-out. - Update calendar and schedule booking. - Answering screening and forwarding incoming phone calls. - Cash audit and rooms quality control. - Check-in and check-out. - Update calendar and schedule booking. - Answering screening and forwarding incoming phone calls. - Cash audit and rooms quality control.



TechCool

• Granada, España

• Purchasing Manager

  • Sep 2017 - Oct 2018

  - Stock control. - Purchasing planning and management. - Suppliers relationship and setting up business opportunities. - Market and new products research. - Quality control and products testing. - Logistics and operations coordination. - Stock control. - Purchasing planning and management. - Suppliers relationship and setting up business opportunities. - Market and new products research. - Quality control and products testing. - Logistics and operations coordination.



Play Granada

• Spain
• Travel Arrangements
• 1 - 100 Employee

• Receptionist

  • May 2017 - Sep 2017

  - Welcomes visitors at the front desk. - Tours package sales and booking management. - Welcomes visitors at the front desk. - Tours package sales and booking management.



Shanghai Rock & Wood Youth Hoste

• Shanghai City, China

• Receptionist

  • Sep 2015 - Jan 2017

  - Booking management. - Welcomes and provide tourist information. - Touristic experiences sales. - Solves guests needs. - Booking management. - Welcomes and provide tourist information. - Touristic experiences sales. - Solves guests needs.



Grammata SL

• Spain
• E-Learning Providers
• 1 - 100 Employee

• Customer service and technical support division

  • 2011 - 2013

  - Organization and development of information management tools, database building. - Promoting the products of the company. - Performing as link between company and clients. - Communicate courteously with customers, maintain and improves customer relationship. - Coordinating the selling activities and provide selling and profits reports to the manager - Keeping commercial relationships with Chinese factories. - Organization and development of information management tools, database building. - Promoting the products of the company. - Performing as link between company and clients. - Communicate courteously with customers, maintain and improves customer relationship. - Coordinating the selling activities and provide selling and profits reports to the manager - Keeping commercial relationships with Chinese factories.