Experience

Tenece Professional Services

• Nigeria
• IT Services and IT Consulting
• 200 - 300 Employee

• • Mar 2018 - Present

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects• Ensure that all projects are delivered on time, within the scope, and within budget(iron triangle)• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility• Ensure resource availability and allocation• Develop a detailed project plan to track progress• Use appropriate verification techniques to manage changes in project scope, schedule, and costs• Measure project performance using appropriate systems, tools, and techniques(requirement traceability matrixes)• Report and escalate to management as needed• Manage the relationship with the client and all stakeholders• Perform risk management to minimize project risks• Establish and maintain relationships with third parties/vendors• Create and maintain comprehensive project documentation Show less

• • Jan 2017 - Present

  • Set up all e-payment platform for payment of different collection• Supervise confirmation of all Etranzact and payment setup on the Bank(s)' platform• Carry out User Acceptance Test (UAT) on all Applications• Produce Fees Payment report according to Client specifications• Produce Monthly Fees Collections / Transactions Report (eTranzact Collection) - for Finance unit• Resolve all costumer service related issue via mail or calls• Documentation and call services• Fee assignment• Drive overall growth and increase the profit share of the organization• Assist in the packaging and Preparation of Tender documents.• Share industry information and strategy with colleagues in regular learning sessions.• Responsible for Establishing of long term business development plan.• Provide strategic direction and support to build relationship with key government agencies and major IOCs or any agency as required.• Identifying and mapping business strengths and customer needs.• Maintaining customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business.• Generate new leads with the aim of creating more sales. Show less

• • Jan 2017 - Present

  • Break down big and traditional data and analyse it to increase efficient business decision.• Gather information from various sources and interpret patterns and trends.• Analysing results• Reporting the results back to the relevant members of the business• Identifying patterns and trends in data sets• Working alongside teams within the business or the management team to establish business needs• Defining new data collection and analysis processes



Genesystechhub

• • Mar 2017 - Present

  The Genesys tech hub was created to serve three main purposes:To serve as a hub of learning and innovation in the area of digital design, to serve as the nucleus of a community of talented individuals whose innovations will fuel a tech revolution, changing the way business is done in West Africa, and opening up a whole new sector of the economy to the sort of growth that will have far-reaching impact on the Economy of our region, and to provide opportunities for startups in the tech industry to widen their horizons and and gain access to markets and resources that would otherwise be out of their reach.Role -Assess training needs through surveys, interviews with employees, or consultations with managers or instructorsDesign and create training manuals, online learning modules, and course materialsReview training materials from a variety of vendors and choose appropriate materialsDeliver training to employees using a variety of instructional techniquesMonitor and evaluate training programs to ensure they are current and effectiveSelect and assign instructors or vendors to conduct training Show less

• • Mar 2017 - Present

  The Genesys tech hub was created to serve three main purposes:To serve as a hub of learning and innovation in the area of digital design, to serve as the nucleus of a community of talented individuals whose innovations will fuel a tech revolution, changing the way business is done in West Africa, and opening up a whole new sector of the economy to the sort of growth that will have far-reaching impact on the Economy of our region, and to provide opportunities for startups in the tech industry to widen their horizons and and gain access to markets and resources that would otherwise be out of their reach. Show less



Arnegy Nig ltd

• Administrative officer

  General word processing. Filing, copying, and faxing. Collation and distribution of minutes, report and other documents. Dealing with incoming and outgoing mail and general emails. Ordering of equipment, materials and office supplies. Minute taking for board, team meetings and other meetings as required. Prepare contracts for suppliers as advised. Assist in matters relating to marketing and publicity for the company. Arrange hospitality, purchase supplies to ensure the smooth running of the organization on a day to day and as required. Maintain the control filing system, general database and archive. etc Show less



Arnegy Nig ltd

• Administrative officer

  • Feb 2015 - Present

  General word processing. Filing, copying, and faxing. Collation and distribution of minutes, report and other documents. Dealing with incoming and outgoing mail and general emails. Ordering of equipment, materials and office supplies. Minute taking for board, team meetings and other meetings as required. Prepare contracts for suppliers as advised. Assist in matters relating to marketing and publicity for the company. Arrange hospitality, purchase supplies to ensure the smooth running of the organization on a day to day and as required. Maintain the control filing system, general database and archive. Show less



jumia,

• Customer Service Representative

  • Jan 2013 - Feb 2015

  • Assisting selling processes for our customers and generating additional Sales • Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support. • Performing phone conversations with customers to answer their questions, provide information and advise them. • Handling special requests and complaints of customers • Collecting and storing useful data within our backend system • Ensuring follow up through emails, phone or any required means. Show less