Experience

Authorify

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Member Customer Support

  • May 2023 - Present

  • Assisting realtors with their book orders, book credits, and onboarding to membership o Guiding members (realtors) on how to edit their books before printing them for licensing. • I am also assigned to manage the ticket inquiries being sent by the members through the website and email management when they send emails for their inquiries. • We use HubSpot as CRM • Assisting realtors with their book orders, book credits, and onboarding to membership o Guiding members (realtors) on how to edit their books before printing them for licensing. • I am also assigned to manage the ticket inquiries being sent by the members through the website and email management when they send emails for their inquiries. • We use HubSpot as CRM



Forston Consultants, LLC

• Virtual Assistant

  • Nov 2022 - May 2023

  • Assisting Real Estate Client with Tax lien properties, build up website, researching information about the different states’ property tax codes and processes. • I also make a logo for the client, collecting property details and save it on a spreadsheet. • Make calls to social workers, case managers for Independent Living Facilities. • Creating websites and social media accounts ( Social media management) • Assisting Real Estate Client with Tax lien properties, build up website, researching information about the different states’ property tax codes and processes. • I also make a logo for the client, collecting property details and save it on a spreadsheet. • Make calls to social workers, case managers for Independent Living Facilities. • Creating websites and social media accounts ( Social media management)



Mario Daniel Sconza Real Estate Services|YHSG

• Inside Sales Associate

  • Feb 2023 - Apr 2023

  • I am assigned to call cold leads that have checked the website for potential buying or selling properties. • Booking appointments for qualified and fully motivated leads for evaluations of their properties • I attended weekly webinar for lead conversion with James Mcdonalds following Craig Doctor’s universal script. • Has used CINC as CRM and Ring Central for dialer. • I am assigned to call cold leads that have checked the website for potential buying or selling properties. • Booking appointments for qualified and fully motivated leads for evaluations of their properties • I attended weekly webinar for lead conversion with James Mcdonalds following Craig Doctor’s universal script. • Has used CINC as CRM and Ring Central for dialer.



Freelance

• Virtual Assistant

  • Nov 2022 - Jan 2023



Calltend Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Cold Caller

  • Jul 2022 - Jan 2023

  • Outbound calling for potential clients to buy and sell their properties. • Real estate outbound calls. • Outbound calling for potential clients to buy and sell their properties. • Real estate outbound calls.



Private classes-Part-time (Chinese and Vietnamese)-

• English Second Language Teacher

  • Aug 2021 - Dec 2022

  • Teaching English vocabulary, grammar, pronunciation, reading and speaking to Chinese and Vietnamese students • Give them activities and homework to help them enhance their skills. • Teaching English vocabulary, grammar, pronunciation, reading and speaking to Chinese and Vietnamese students • Give them activities and homework to help them enhance their skills.



Gartner https://www.gartner.com/en

• EXECUTIVE ASSISTANT/VIRTUAL ASSISTANT

  • Jun 2021 - Aug 2022

  • Serving as the main point of contact for important clients and employees. • Managing the executive's calendar and scheduling their activities. • Coordinating special events, ranging from personal appointments to inter-executive meetings. • Addressing employee concerns and monitoring their performance to ensure that they meet benchmarks. • Taking detailed notes during executive meetings and tracking action items. • Formatting information for internal and external communication, such as memos, emails, presentations, and reports. • Managing the executive's email inbox and responding to messages as needed. • Conducting research on various topics as required. Show less



Mercle.co

• Riga, Latvia

• Social Media Manager

  • Apr 2020 - May 2021

  • Social Media Manager (Sales Assistant) o Managing the sales and making sales for a drop-shipping brand on Instagram o Managing people for lead generations o Doing excel report for time records of all employees and to track daily, weekly, and monthly sales o I worked in a graveyard shift of 6 p.m. to 6 a.m. Manila Time • Social Media Manager (Sales Assistant) o Managing the sales and making sales for a drop-shipping brand on Instagram o Managing people for lead generations o Doing excel report for time records of all employees and to track daily, weekly, and monthly sales o I worked in a graveyard shift of 6 p.m. to 6 a.m. Manila Time



51talk Philippines

• ESL Tutor

  • Aug 2017 - Apr 2021

• English Tutor

  • Aug 2017 - Apr 2021

  • A captain of a team in the companyo Manages the quality of teaching among teacherso Promoting reliability and positivity• Teaches English as Second Language to foreign students like Chinese.o Specific to vocabulary, grammar, pronunciation, IELTS, Business English and readingo Students are both kids and adults



Convergys Techno hub – Baguio

• Baguio City, Cordillera Admin Region, Philippines

• Customer Service Representative

  • Dec 2014 - Aug 2017

  • Became part of an Escalation Team for a TV service billing account. o Assisting agents on the floor aside from taking supervisory calls. o Was able to handle a cluster to support.  Guiding them in providing correct and concise resolutions to clients.  Managed to process reports through excel daily.  Became a chat support to the whole production floor in a scheduled day’s basis. • Became part of an Escalation Team for a TV service billing account. o Assisting agents on the floor aside from taking supervisory calls. o Was able to handle a cluster to support.  Guiding them in providing correct and concise resolutions to clients.  Managed to process reports through excel daily.  Became a chat support to the whole production floor in a scheduled day’s basis.



Sitel Phil. – Baguio

• Baguio City, Cordillera Admin Region, Philippines

• Customer Service Representative

  • Oct 2012 - Nov 2014

   Had worked in an HMO account. o Dealing with medical professionals about their claims and benefits (inbound calls) o Has become part of the back office for members’ services.  Had worked in an HMO account. o Dealing with medical professionals about their claims and benefits (inbound calls) o Has become part of the back office for members’ services.



IMEC(International Masters of English Center)

• Baguio City, Cordillera Admin Region, Philippines

• English Second Language Tutor

  • Apr 2012 - Aug 2012

  • Teaching Writing, Reading and Vocabulary • Teaching Writing, Reading and Vocabulary



Online Tutor For English

• E-Learning Providers
• 1 - 100 Employee

• Online Tutor

  • Feb 2012 - Apr 2012

  Teaching Korean students online for reading, vocabulary, pronunciation and grammar Teaching Korean students online for reading, vocabulary, pronunciation and grammar



Greenwood School (Winter Camp)

• Baguio City, Cordillera Admin Region, Philippines

• ESL Tutor

  • Jan 2012 - Feb 2012

  • Teaching Vocabulary and Reading • Teaching Vocabulary and Reading



cashier

• Baguio City, Cordillera Admin Region, Philippines

• Cashier/Saleslady

  • Nov 2011 - Jan 2012

  • Doing Monthly Breakdown Sheet • Daily Sales Report • Uses POS machine • Daily Breakdown Sheet • Doing Monthly Breakdown Sheet • Daily Sales Report • Uses POS machine • Daily Breakdown Sheet