Experience

Webz.io
• Information Technology & Services
• VP Customer Success & Support

  • 2020 - Present


Bringg

• Israel
• Software Development
• 100 - 200 Employee

• Head of Customer Success

  • 2018 - 2020

  Managing an international team of CSM's/ Project managers, with a direct responsibility for: - Customers' Growth, expansion and retention - Building group's KPI's - Mapping customers' journey from Go Live to renewal - Demonstrating Bringg's unique value proposition through C level discussions, QBR and solution enhancements Managing an international team of CSM's/ Project managers, with a direct responsibility for: - Customers' Growth, expansion and retention - Building group's KPI's - Mapping customers' journey from Go Live to renewal - Demonstrating Bringg's unique value proposition through C level discussions, QBR and solution enhancements


Namogoo
• United States
• Technology, Information and Internet
• 1 - 100 Employee
• Director of Customer Success

  • 2017 - 2018


Pepperi

• United States
• Software Development
• 1 - 100 Employee

• Director, Account Management and Customer Success

  • 2016 - 2017

  Structured the Post Go Live organization, responsible for; - Account retention - Tier 1 customers growth and health - Working with Professional Services, RnD and Product groups to maintain add value to existing customers

• Head of Customer Success

  • 2015 - 2016

  Managed an international group of CSM's responsible for: - Customer onboarding - Customized solutions to resolve various business cases - Structured the Success organization to a P&L group - Mapping and executing expansion opportunities



ClickSoftware

• United States
• Software Development
• 100 - 200 Employee

• Enterprise Project Manager

  • Sep 2013 - Sep 2015

  Responsible for the delivery, budget, timelines, risks assessment and mitigation, for complex large scale optimization projects in the Enterprise B2B market. Responsible for the delivery, budget, timelines, risks assessment and mitigation, for complex large scale optimization projects in the Enterprise B2B market.

• World Wide Support Group Leader (Relocation)

  • Mar 2011 - Jul 2013

• Support Engineer

  • Aug 2009 - Mar 2011


Intel Corporation
• United States
• Semiconductor Manufacturing
• 700 & Above Employee
• Operations Shift Leader

  • Aug 2005 - Jan 2009

Israeli Military Intelligence
• Israel
• Armed Forces
• 700 & Above Employee
• Group Manager, Research Division

  • 1998 - 2003