Deputy General Manager Operations

• Dec 2021 - Present

- Leading back-office operations in a prominent proptech & brokerage firm.- Directing Agency Relationship Department, enhancing key account sales and partnerships.- Spearheading the Marketing Department, elevating brand visibility and content creation.- Leading, measuring and reporting on the performance of all digital marketing campaigns- Leading the marketing automation tools, and arranging the operations behind it.- Implementing digital marketing strategies, amplifying revenue and expanding the network.- Overseeing operational enhancements tailored for Sales Operations.- Collaborating with the Business Intelligence team, deriving insights for informed decision-making.- Introducing operational efficiencies, reducing costs and increasing revenue.- Researching new business opportunities, broadening the company's portfolio.- Supervising the production of the company's website/portal and 3D projects, ensuring quality and timeliness.- Conducting meetings with 3rd party operational firms, fostering effective team communication and collaboration. Show less

Executive Assistant To Chief Executive Officer

• Jun 2021 - Dec 2021

Partnership Manager

• Apr 2021 - May 2021

- Managed a team overseeing 2,000 real estate agents, expanding the network.- Led market analysis to secure new business opportunities and partnerships.- Hosted open-house events, boosting revenue and fostering repeat business.- Built a high-performing account management team, enhancing processes.- Trained team for better account management, driving revenue and partner relations.- Nurtured key accounts through visits.- Teamed up with sales and marketing to grow the company's market share.- Helped CRM & Data Team to streamline the operations. Show less

Partnerships Management Executive

• Jan 2021 - Apr 2021

Boosted real estate agent network by 95% in 6 months, driving business growth.- Secured and aligned new accounts with the company's vision.- Strengthened key account relationships, achieving a 70% sales increase.- Acquired accounts from hot leads and built market research pipelines.- Led tech product training, enhancing partner product proficiency.- Streamlined sales funnel initiation for optimal new account onboarding.

Contracting Manager

• Mar 2019 - Jan 2021

- Direct Contracting with hotels from the countries ; Romania, Ukraine, Poland, Hungary, Baltic Countries, Balkan Countries.- Acquire new partners. - Grow existing partners and keep the relations in efficient way. Improve the conditions and providing offering competitive rates to clients.- Analyzing the market and doing revenue management.- Setting up new strategies and apply needed marketing tools to increase the sales.

Market Executive

• Sep 2017 - Feb 2019

- Assisting to Contracting Manager.- Doing regular rate checks to increase the sale of contracted hotels.- Setting the connection between channel manager and hotels.- Yield management, operation of reservations and coordinate the data staff.

Senior Customer Experience Specialist Operation

• Nov 2014 - Jan 2017

- Leadership of Customer Experience and Operations Team - Responsible for Before and After Sales Support (Call, Email, Livechat, Social Media) - Fulfilling the operational request such as (cancellation, amendment) came from clients. - Quality management, - Training management - Develop ongoing action plans to improve performance standards - Process improvement, develop&improve process workflows. - Leadership of Customer Experience and Operations Team - Responsible for Before and After Sales Support (Call, Email, Livechat, Social Media) - Fulfilling the operational request such as (cancellation, amendment) came from clients. - Quality management, - Training management - Develop ongoing action plans to improve performance standards - Process improvement, develop&improve process workflows.