Lead Product Manager

• Oct 2022 - Present

Product Lead, Customer Management

• Jun 2022 - Oct 2022

The customer management entails the lifecycle of a customer and their interaction with Moove. The process focuses on the acquisition, onboarding & relationship management to assist customers with being successful and reaching their desired outcome in using Moove’s product.- Drive the short and long term strategy of Moove's customer management product where we strive to fulfill regulatory data compliance obligations while maintaining optimum conversion, internal operational efficiency and great customer experience.- Own the product roadmap for onboarding customers and managing them throughout their Moove lifetime.- Work with cross-departmental teams e.g. operational stakeholders, engineers and designers to identify and analyze structural and operational improvement options to deliver extraordinary customer experiences.- Using product metrics to evaluate product usage & health and to influence decisions that support better service delivery.- Develop training materials and conduct retrospective sessions that help increase knowledge to operational and product Moovers concerned with the customer management process and within the wider organization. Show less

Senior Product Manager

• Nov 2021 - May 2022

Work as part of the Product team to define the product strategy.Crafting & Influencing the product roadmap and prioritizing features by benchmarking against strategic goals and initiatives.Actively prioritize product backlog, plan user stories and sprint planning sessions.Lead, train, and building the product development teams to continuously provide the best service the business needs.Access product metrics to evaluate product health and improve the user experience.Achievements;- Pioneered the Product Operations team- Evangelized product in 5 countries Show less

CX Resourcing Manager

• Apr 2021 - Nov 2021

Using my deep knowledge on Service design, UX design and Business strategy to manage the execution of projects within the development team.Work with departments to develop implementation action plans and timelines for the new processes and touchpoints.Develop and maintain project plans, issues log and status reports.Work with cross-departmental teams to identify and analyze structural and operational improvement options to deliver extraordinary customer experiencesConduct research findings and present them to major stakeholders and key decision makers that the business can act upon.Optimize UX methods and tools to produce UX deliverables (Wireframes, Prototypes etc.)Applying qualitative and quantitative analysis techniques to produce insights that help the business improve the user experience on websites and apps.Conduct training and share resources related to CX and UX.Achievements;- 2 portfolios managed- 7 products lifecycle completed- 3 products designed- 16 product/eng team members onboarded- Product launches in 6 cities Show less

UI/UX Developer

• Aug 2019 - Apr 2021

Work as part of a collaborative team at the PwC Nigeria Experience Centre which is the first in West Africa. Research and test modern UI and UX design trends. Develop product documentation containing functional requirements and outputs resulted from conducting System Analysis including diagrams such as Use Cases, Flow Charts, Mock Up, Work Flows and Business Rules. Designing innovative solutions to challenging inconspicuous problems to improve client's business strategy. Designing and Applying prototypes to multi-platform such as web and mobile applications, emerging technologies e.g. Blockchain, VR and Data & Analytics using apps such as Adobe XD, Figma and InVision studio. Monitor and assist in implementation of prototypes. Carry out Usability Testing on Applications developed. Provide training and knowledge base on the importance and application of UI and UX. Collaborate with the disruption team to come up with fit-for-purpose solutions for PwC and our clients. Achievements: - 14 products designed - 6 information & promotional material designed - 4 knowledge share & workshops conducted - Pioneered the Product Ideas Generation team. Show less

Product Design Manager

• Jan 2019 - Jul 2019

Service Engineer

• Oct 2018 - Jan 2019

- Improved the customer satisfaction rate significantly by attending to jobs which required diagnosing faults, fittings, transfers and setup on mobile devices. - Assisted in creating brand awareness for the company through communication with potential buyers’ by constantly answering questions and offering help to those who come into the store. - Converted customers to premium by onboarding them on insurance products for purchased devices. - Up-sold and Cross-sold high end devices and its accessories. Show less

IT Intern

• May 2015 - Sep 2015

Worked with the team in Dangote Industries Ltd, Ogba for a month Worked with the team in Etisalat, Lekki for the rest of the internship partaking in various partner projects like Chapel Hill, Microsoft etc. Worked with the team in Dangote Industries Ltd, Ogba for a month Worked with the team in Etisalat, Lekki for the rest of the internship partaking in various partner projects like Chapel Hill, Microsoft etc.

IT Intern

• Jun 2014 - Aug 2014