Ogbuefi Chikezie
Microsoft 365 Technical Support Engineer at Tek Experts- Claim this Profile
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Bio
Credentials
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Technical Support Fundamentals
Coursera | GoogleMay, 2022- Nov, 2024
Experience
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Tek Experts
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Microsoft 365 Technical Support Engineer
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Jul 2022 - Present
● Support everything related to the Office 365 suite for enterprise users. ● Act as the advanced technical contact, deliver advanced technical troubleshooting and problem- solving solutions for corporate customers including issues escalated to the highest level of management. ● Collaborate with domain experts (SMEs) and escalation managers when additional support is needed. ● Manage critical issues by setting customer expectations, devising and implementing action plans, and professionally communicating with all parties involved. Show less
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National Youth Service Corps
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700 & Above Employee
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Library Technician
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May 2021 - Apr 2022
OyState College of Nursing and Midwifery, Eleyele, Ibadan. ● Catalogued new arrivals into the College Library ● Troubleshoot and maintained IT equipment in the College Library ● Actively supported the College in developing her e-Library project. ● Enlightened and sensitized schools in the hosting community on the importance of ICT ● Trained students on the fundamentals of Information Technology. OyState College of Nursing and Midwifery, Eleyele, Ibadan. ● Catalogued new arrivals into the College Library ● Troubleshoot and maintained IT equipment in the College Library ● Actively supported the College in developing her e-Library project. ● Enlightened and sensitized schools in the hosting community on the importance of ICT ● Trained students on the fundamentals of Information Technology.
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MTN Nigeria
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Nigeria
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Telecommunications
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700 & Above Employee
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Engineering Specialist
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Nov 2020 - Feb 2021
● Actively supported IT engineers in enrolling and upgrading the Unified Endpoint Management (UEM Client) software application in over 1000 Android 7 and 9 SIM Registration (SIMREG) combo devices in the South-East region which improved device efficiency by 30%. ● Identified and resolved software issues while enrolling the UEM Client software. ● Accelerated the UEM Client enrolment process by using the Android Debug Bridge (ADB) mode on Android 7 combo devices thus reducing completion time by 80%. ● Provided access point for the SIMREG combo devices for effective performance. ● Ascertained that all enrolled combo devices were functioning properly after the enrolment. Show less
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Golden Oil Industries Limited
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Nigeria
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Food and Beverage Manufacturing
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1 - 100 Employee
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IT Support
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Sep 2016 - Aug 2017
● Provided first-line support to employees, familiarising them with static and portable IT equipment. ● Maintained IT equipment and facilitated IT solutions to enable the efficient operation of the business. ● Troubleshoot hardware and software issues, monitor network performance by identifying and rectifying network failure, thereby reducing downtime. ● Organized the IT inventory, recorded all IT equipment, and escalated any inaccuracy to the IT Administrator. ● Provided first-line support to employees, familiarising them with static and portable IT equipment. ● Maintained IT equipment and facilitated IT solutions to enable the efficient operation of the business. ● Troubleshoot hardware and software issues, monitor network performance by identifying and rectifying network failure, thereby reducing downtime. ● Organized the IT inventory, recorded all IT equipment, and escalated any inaccuracy to the IT Administrator.
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Education
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2017 - 2019
Federal Polytechnic, Oko
Higher National Diploma, Computer Engineering -
2014 - 2016
Federal Polytechnic, Oko
National Diploma, Computer Engineering
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