Experience

Ministry of Welfare and Social Security, Israel

• Israel
• Government Administration
• 100 - 200 Employee

• Technical Team Lead

  • Jul 2006 - Present

  • Provide end to end technical assistance and support to employees and students. Supporting end users spread around the country. • Maintenance of computers, hardware, software, and nationwide events. • Management of configuration, control, maintenance, troubleshooting, monitoring network permissions, system backup and recovery, CRM. • Coordination and management of technical projects and implementations • Support for SCCM and RDP remote access. • Proficiency in Office software. • Management of network and email accounts in Exchange and active directory environment. • Portnox information governance/ security experience. • Efficient detection and resolution of computer and network faults. • Management of endpoint installations, upgrades and troubleshooting. • Experience in work with terminals. • Support of comms equipment and resolution of technical issues with Wi-Fi, Lan, and Wan networks. • Proficiency to train, support, and resolve issues with Microsoft operating systems up to WIN 2010. • Routine work with Sapiens systems. • Experience in implementation of various software platforms and subsequent training. • Support of conference rooms/ virtual conferences. • Vast experience in configuration and maintenance of all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back-office systems. • Establishment of remote learning classrooms (i.e., network cameras, microphones, loudspeakers, projectors, etc.). Show less



Pelephone

• Israel
• Telecommunications
• 700 & Above Employee

• NICE call recording team leader

  • 2002 - 2006

  • Installation, definition, support, and maintenance of a system for phone call recording across call centers and frontal service points in stores nationwide. • Management of recording servers and loggers. • Error detection and remote & onsite troubleshooting. • Management of routine activity as well as NICE software system quality assurance. • Installation, definition, support, and maintenance of a system for phone call recording across call centers and frontal service points in stores nationwide. • Management of recording servers and loggers. • Error detection and remote & onsite troubleshooting. • Management of routine activity as well as NICE software system quality assurance.



Telerom

• Israel
• Technology, Information and Internet
• 1 - 100 Employee

• Project Manager

  • 1999 - 2002

  Founding and managing the Telebug project in collaboration with the Bug Multisystem company. * Set up and Management of a technical support call center - helpdesk. * Management of a nationwide team of computer technicians. Founding and managing the Telebug project in collaboration with the Bug Multisystem company. * Set up and Management of a technical support call center - helpdesk. * Management of a nationwide team of computer technicians.